TY  - BOOK
AU  - Panchal, Priyangi (PP0006716)
AU  - Sinha, Shalini (Guide)
TI  - Analyzing reliability and comfort in public transport services (Softcopy is also available)
U1  - P TH-2302 
PY  - 2018///
N1  - Contents 
Certificate of original authorship  i
Acknowledgments   ii
Executive Summary    Error! Bookmark not defined.
1 Introduction  3
1.1 Background  3
1.2 Need for the study   4
1.3 Objectives  6
1.4 Methodology   6
1.5 Limitations of the research  7
2 Literature review   8
2.1 Defining reliability in public transport services   8
2.1.1 Transit operators’ perspective for reliability  10
2.1.2 Passengers’ perspective for reliability   11
2.2 Measuring reliability  11
2.2.1 Transit Agencies Reliability Indicators   12
2.3 Defining comfort  14
2.4 Measuring comfort in public transport services   16
3 Case Study Background  19
3.1 Introduction: City Profile  19
3.2 Transportation system in the city   20
3.3 Public transport in Surat    21
3.3.1 Sitilink Pvt. Limited  22
3.3.2 Surat bus rapid transit system  23
3.3.3 City bus services  24
4 Data collection and handling  26
4.1 Route selection  26
4.2 User perception survey  28
4.3 Reliability indicatory considered by Sitilink  32
4.4 Comfort indicatory considered by Sitilink  33
4.5 Reliability indicators selected for the study   33
4.6 Methods to measure selected reliability indicators   35
4.7 Selection of comfort indicator  36
5 Analysis and interpretation of Reliability Indicators  38
5.1 On time performance  38
5.1.1 OTP based on Sitilink time-window criteria   38
5.1.2 Problem with time-window selection criteria  40
5.1.3 Arrival at last stops  42
5.1.4 Significance of OTP indicator   43
5.2 Run time reliability   43
5.3 Headway regularity    45
5.3.1 Bus-route trajectories   49
5.3.2 Relation of headway regularity with other indicators    51
5.4 Passenger wait times  52
6 Interrelation of indicators and conclusion: Reliability   58
6.1 Recommendations for Sitilink operator   61
7 Analysis and interpretation for Comfort Indicators   62
7.1 Indicators currently used by Sitilink to measure Comfort  62
7.2 Measuring comfort from passengers’ perspective  65
7.3 Conclusion   68
8 Recommendations    69
9 Works Cited    70

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