TY  - BOOK
AU  - Narayankar, Aishwarya (PP0006116)
AU  - Sinha, Shalini (Guide)
TI  - Customers perception on ITS applications in public transport : a case of Ahmedabad BRTS (Also available on CD) 
U1  - P TH-2265 
PY  - 2018///
N1  - Contents 
1 INTRODUCTION   1 
1.1 Background   1 
1.2 Research Need   2 
1.3 Aim  4 
1.4 Objectives:   4 
1.5 Scope & Limitations   4 
2 LITERATURE REVIEW   5 
2.1 User Effects overview   5 
Perception of wait-time   6 
Psychological Factors   6 
Willingness to pay   7 
Adjusted or change in travel behaviour   7 
Mode shift/choice   8 
Customer satisfaction   8 
Improved image of transit   9 
Technology   9 
Sources of Information   10 
Methods to Analyse   10 
Summary   15 
3 Case study- Ahmedabad BRTS  17 
4 DATA COLLECTION METHOD   23 
4.1 Data Collection   23 
4.2 Secondary Data Collection Process   23 
4.3 Primary Data Collection Method   24 
Sampling method   25 
Sample size   28 
5 ANALYSIS AND FINDINGS  29 
5.1 Preliminary findings from Pilot surveys   29 
5.2 Analysis PART 1- Perception of Wait-time     29 
Case 1- Stations equipped with RTPI   29 
Case 2- Stations not equipped with Real Time Passenger Information display   33 
5.3 ANALYSIS PART 2- Psychological Factors   35 
Socio-economic and Demographic characteristic of BRTS users 36 
At-stop Real Time Passenger Information display disaggregate analysis 44 
On-board Automated voice and digital next stop display disaggregate analysis  45 
CCTV Camera Disaggregate analysis   46 
Summary   47 
5.4 Analysis Part 3- Identifying the ITS factors that affect the overall travel experience   47 
Factor analysis   48 
Structural Equation Model Analysis (SEM)   53 
6 CONCLUSIONS & RECOMMENDATIONS   56 
6.1 At-Stop Real Time Information Display   56 
6.2 At-Stop CCTV Cameras   56 
6.3 On-Board Automated Voice and Digital Next Stop Display   57 
6.4 Overall Conclusion   57 
6.5 Recommendations   57 
7 REFERENCES  59 


ER  -