TY  - BOOK
AU  - Parmar, Khushbu (UC2713)
AU  - Iyer, Ravi (Guide)
TI  - Proposing a quality management system for residential real estate project developers (Softcopy is also available)
U1  - B TH-0743 
PY  - 2018///
N1  - CONTENTS
LIST OF TABLES	vi
LIST OF FIGURES	vi
ABBREVIATIONS	vii
CHAPTER 1: INTRODUCTION	1
1.1	SCENARIO IN INDIA AND GUJARAT IN REAL ESTATE SECTOR	1
1.2	INTRODUCTION TO THE STUDY	1
1.3	NEED FOR THE STUDY	2
1.4	OBJECTIVE OF THE STUDY	2
1.5	SCOPE OF WORK	3
1.6	METHODOLOGY	3
1.7	LIMITATIONS	3
1.8	SIGNIFICANCE OF THE STUDY	4
CHAPTER 2: LITERATURE STUDY	5
2.1 GENERAL	5
2.2 TERMS AND DEFINITIONS	5
2.3 QMS IN CONSTRUCTION INDUSTRY	5
2.4 ABOUT ISO 9001	6
2.5 BENEFITS OF ISO 9001	7
2.6 CRITICAL FACTORS AFFECTING QMS	8
CHAPTER 3: DATA COLLECTION	10
3.1 METHOD OF DATA COLLECTION	10
3.2 CRITERIA FOR CASE STUDY SELECTION	10
3.3 CASE STUDY SELECTED	10
CHAPTER 4: RECOMMENDED CHECKLIST BASED QMS MODEL	12
4.1 THE STRUCTURE OF A TYPICAL QUALITY MANAGEMENT SYSTEM	12
4.2 CONTEXT OF AN ORGANIZATION	13
4.3 NEEDS AND EXPECTATIONS OF INTERESTED PARTIES	13
4.4 ROLE AND RESPONSIBILITY MATRIX	14
4.5 STANDARD OPERATING PROCEDURES	15
4.6 RECOMMENDED CHECKLIST BASED QMS MODEL 22
4.7 DATA ANALYSIS	39
CHAPTER 5: OBSERVATIONS AND CONCLUSION	42
5.1 OBSERVATIONS AND CONCLUSIONS	42
5.2 FUTURE SCOPE OF STUDY	45
APPENDICES	46
1.	MASTER LIST OF QUALITY RECORD FORMATS	46
2.	TYPICAL FORMAT OF A MASTER LIST OF DOCUMENTS AND QUALITY RECORDS IN AN ISO 9001 CERTIFIED ORGANIZATION	47
3.	TYPICAL FORMAT OF A SCOPE OF QUALITY MANAGEMENT SYSTEM DOCUMENT	48
4.	TYPICAL SAMPLE QUALITY POLICY AND QUALITY OBJECTIVES	48
5.	TYPICAL COMMUNICATION MATRIX FORMAT	49
6.	TYPICAL ORGANIZATIONAL KNOWLEDGE MANAGEMENT MATRIX FORMAT	49
7. TYPICAL MONITORING AND MEASUREMENT MATRIX FORMAT	49
8. TYPICAL EXTERNAL ISSUES IDENTIFICATION FORMAT	50
9. TYPICAL INTERNAL ISSUES IDENTIFICATION FORMAT	50
10. TYPICAL INTERESTED PARTY NEEDS AND EXPECTATIONS FORMAT	50
11.  TYPICAL QUALITY RISK ASSESSMENT FORMAT	51
12. TYPICAL STANDARD OPERATING PROCEDURE FORMAT	51
13. TYPICAL REAL ESTSATE ORGANIZATION STRUCTURE	52
14. TYPICAL MATERIAL SPECIFICATION AND TESTING FORMAT	52
15. TYPICAL FIELD QUALITY PLAN FORMAT	53
16. TYPICAL CONSTRUCTION ACTIVITY LIST FORMAT	54
BIBLIOGRAPHY	56


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