TY  - BOOK
AU  - Katakiya, Ketan 
AU  - Doctor, Gayatri (Guide)
TI  - Service level benchmarking in e-governance : a case study of payment of taxes and grievance redressal handling system in Ahmedabad Municipal Corporation (AMC) (Also available on CD))
U1  - MTM TH-0131 
PY  - 2016///
ER  -