TY  - BOOK
AU  - Mistry, Dhavalkumar 
AU  - Doctor, Gayatri (Guide)
TI  - Service level benchmarking in e-governance : a case study of Ahmedabad Municipal Corporation (AMC) : birth / death / marriage certificates, licenses (Also avilable on CD)
U1  - MTM TH-0128 
PY  - 2016///
ER  -