TY  - GEN
AU  - Conger, Sue
TI  - Process mapping and management 
SN  - 9781606491294
U1  - 658.5 
PY  - 2011///
CY  - New York
PB  - Business Expert Press
KW  -  
N1  - CONTENTS
List of Figures         ix
Part I: Opening Gambit   1
Chapter 1: Introduction     3
Chapter 2: Process Improvement Project Initiation  13
Chapter 3: Process Mapping I      51
Chapter 4: Process Mapping II         83
Part II: The Middle Game     123
Chapter 5: Problem Finding        125
Chapter 6: Process Leaning         179
Chapter 7: Process Cleaning         205
Chapter 8: Process Greening           247
Part III: End Game       275
Chapter 9: Process Redesign   277
Chapter 10: Measures and Final Report    305
Appendix A: Final Report for the SCI Call Center: Technology Analysis  337
Appendix B: Additional Reference Materials     429
Notes      441
References    445
Index    449

ER  -