TY - GEN AU - Atkin, Brian AU - Brooks, Adrian TI - Total facility management SN - 9781118655382 U1 - 658.2 PY - 2015/// CY - West Sussex PB - John Wiley & Sons Ltd. KW - N1 - CONTENTS : Preface to the Fourth Edition x Abbreviations xii Introduction 1 1. Fundamentals 3 2. Facility planning 19 3. Facility management strategy 42 4. Human resources management 59 5. Workplace productivity 68 6. Health, safety and security 85 7. The outsourcing decision 97 8. Procurement 120 9. Service delivery 147 10. Specialist services and partnership 164 11. Performance management 192 12. Maintenance management 219 13. Sustainable facilities 242 14. Change management 273 15. Information management 301 Appendices 332 Bibliography 367 References 369 Index 372 ER -