TY  - BOOK
AU  - Singh, Naunihal
TI  - Making government work
SN  - 8183241484
U1  - 350 
PY  - 2006///
CY  - New Delhi
PB  - Mittal Publications
KW  -  
N1  - CONTENTS Introduction: Uphill Battle, India  ix PART1 FINDING YOUR LEVERAGE 1.  The Five C's-Changing Government's DNA  3 2.  Levels of the Game-Targeting the Strategies  29 3.  Gut Check-What it takes to Use the Strategies  45 PART II THE FIVE STRATEGIES 4. The Core Strategy-Creating Clarity of Purpose  53 5. The Consequences Strategy  91 -Creating for Consequences Performance 6. The Customer Strategy  133 -Putting the Customer in the Driver's Seat   7. The Control Strategy-Shifting Control Away from the175 Top and Center 8. The Culture Strategy  211 -Creating an Entrepreneurial Culture PART III USING THE STRATEGIES 9. Aligning the Strategies  263 10. The Courage to Reinvent  281 Index  305
ER  -