TY  - BOOK
AU  - Plenert, Gerhard J.
TI  - Lean management principles for information technology
SN  - 1420078607
U1  - 658.4038011 
PY  - 2012///
CY  - London,Boston,New York etc
PB  - CRC Press 
N1  - CONTENTS Preface  xv Acknowledgments. xvii Introduction  xix SECTION IWhy a Book on Lean Information Technology (IT)? Chapter 1  Why Look at IT? What Is the Problem? .  3 So What Does Lean Bring to the Table? 6 What Does an IT System Look Like?  8 IT Issues to Avoid  15 A New Directive for IT Organizations  19 Summary  20 Chapter 2  IT Background  21 The Twenty-First Century Enterprise. 22 The IT Evolution  25 The Enterprise Role of IT  30 The Twenty-First Century Enterprise and IT  32 Case Study: Wipro 38 Summary 38 Chapter 3  Are We Doing the Right Things?  43 A3 Problem Analysis44 The A3 Steps  45 Team Members Box 46 Approval Information/Signatures Box. 48 Clarify and Validate the Problem Box  49 Perform a Purpose Expansion on the Problem Box  51 Break Down the Problem /Identify Performance Gaps Box 53 Set Improvement Targets Box  55 Determine Root Cause Box  57 Develop Improvement Task List Box59 Execute improvement Tasks Box61 Confirm Results Box.63 Standardize Successful Processes Box  63 Using the 9-Step A3 Tool64 What Loop Am I In? 66 Case Study: Wipro (Continued)  67 Summary69 Chapter 4  The Art of Managing Change  71 A Discussion of Change72 Models for Change74 Innoveering76 How Do We Manage Change?  79 The People80 Key Point 1: The Circle 82 Key Point 2: Goal Setting 83 Key Point 3: Leadership 85 Key Point 4: Values and Ethics85 Key Point 5: Add Value to Society as an Enterprise 88 Key Point 6: Continuous Learning89 Key Point 7: Innovation and Change Creation. 90 Key Point 8: Measuring/Rewarding92 Key Point 9: Stakeholders 94 Successful Change Management.95 Some Models for Change 96 Model I: Quality Functional Deployment (QFD)100 Model II: Total Quality Management (TQM) 102 The TQM Process102 Systematic Problem Solving fSPS) at AT&T106 The Good News about TQM  107 Model iii: Process Reengineering (PR)  108 Model IV: ISO 9000  111 Model V: Change Acceleration Process (CAP). 111 Model VI: Kotter  113 Model VII: USAF 8-Step 113 Understanding Change 115 IT Pitfalls  118 Case Study: Wipro (Continued) 119 Summary119 SECTION IIBringing Lean into Information Technology (IT) Chapter 5  How Can Lean Help IT?  123 Leaning IT  124 Measurable Benefits of Applying Lean to IT  128 How IT Is Changing 133 Case Study: Wipro (Continued)  139 Some Final Thoughts  139 Chapter 6  What Is Lean? 141 Denning Lean 142 The Key Principles of Lean147 Define Value from the Customer's Perspective 148 Define the Process by Looking at and Analyzing All the Pieces of the SIPOC148 Remove Obstacles (Bottlenecks) That Disrupt the Value Flow 150 Drive Product and Service Flow at the Pull of the Customer  150 Empower Employees in the Change Process through Teaming  151 Build a Strategic Plan 151 Lean Tools 151 Acceptance Tools154 Acceptance Tool #1-Breakthrough Thinking/ Concept Management/Purpose Expansion 154 Acceptance Tool #2-Team Effectiveness Surveys 161 Goals and Objectives  161 Roles and Responsibilities  162 Enthusiasm and Motivation  162 Trust and Openness 162 Leadership and Direction162 Information and Communication162 Acceptance Tool #3 - Change Readiness Surveys163 Acceptance Tool #4 - Myers-Briggs  164 Acceptance Tool #5 - JoHari Window  171 Technical Tools  175 Technical Tool #1 - 7 Wastes  176 Overproduction  176 Waiting  177 Unnecessary Transportation177 Overprocessing 178 Excess Inventory 178 Unnecessary Movement by Employees 178 Production of Defective Parts.179 Underused Employee Abilities or Creativity  179 Technical Tool #2 - Value Stream Mapping (Current State/Ideal State/Future State)180 Mapping the Process181 Preparation 182 Mapping Process182 Ideal State Value Stream Map/Future State Value Stream Map  187 Develop an Action Item List of Improvement Opportunities188 Classify the Action Item List  188 Select Improvement Events Based on the Highest Priority Areas of Improvement 191 Technical Tool #3 - SIPOC (Supplier/Input/ Process/ Output/Customer) 191 Technical Tool #4- SWOT (Strengths/Weaknesses/ Opportunities/Threats)192 Technical Tool #5- VOC (Voice of the Customer)193 Technical Tool #6 - Systems Flowchart/ Information  Flow Diagrams194 Technical Tool #7 - Gemba Walk (Go and See Analysis)195 Technical Tool #8- B-SMART Targets197 Technical Tool #9- JIT (Just-In-Time)/Kanban/Cells 198 Technical Tool #10- Spaghetti Chart 199 Technical Tool #11 - Lean Events/RIE (Rapid Improvement Events)/Kaizen Events 200 Technical Tool #12 - Improvement Project 201 Technical Tool #13- Just-Do-It  202 Technical Tool #14-5S 202 Sort203 Set in Order (Straighten)207 Shine 210 Standardize 211 Sustain  212 A Sixth S- Safety  212 Technical Tool #15- Poka-Yoke 214 Technical Tool #16- Six Sigma/DMAIC  215 Technical Tool #17- TPM (Total Product Maintenance)  220 Technical Tool #18- Standard Work 221 Technical Tool #19-5 Whys  222 Technical Tool #20 - Brainstorming223 Technical Tool #21- Fishbone Charts 224 Technical Tool #22- Pareto Charts .225 Technical Tool #23- Affinity Diagrams  226 Technical Tool #24- Control Charts  227 Technical Tool #25 - PICK (Possible, Implement, Challenge, Kill) Chart/Impact/Effort Matrix.  230 Technical Tool #26 - Theory of Constraints (TOC)/ Bottleneck Analysis  233 Management Philosophy233 Operating Principles 234 Technical Tool #27- Project Charter236 Sustainment 237 Comparison of Methods 238 Some Success Stories238 Case Study: Wipro (Continued)  241 Summary241 Appendix 6-A  244 The JoHari Window Assessment Test244 Directions244 Interpretation245 JoHari Window Test 247 Chapter 7  Are We Working on the Correct Problem? Or Are We Creating More Problems?  249 A Quick Review of A3 Problem Analysis250 The A3 Steps250 The Two Case Examples251 Case #1253 Project Charter 254 Facilitator Activities  256 Event Pre-Work  258 Event Execution259 Contents of the A3  267 Post-Event Activities 267 Case #2  270 Project Charter  271 Facilitator Activities  274 RIE Event Pre-Work.275 Event Execution276 Post-Event Activities  281 Using the 9-Step A3 Tool  282 Summary  283 Chapters  The Lean IT Event 285 The RIE286 The Role of the Facilitator  287 Lean Training  287 Lean Tools  289 How the Lean Process Works  289 Acceptance Stage 289 Technical Stage 290 Sustainment Stage  291 Case Study: Wipro (Continued)  291 Summary  292 Chapter 9  Meaningful Metrics295 The Role and Purpose of Measures 297 The Role and Purpose of Control Systems  297 An Industrial Example-Managing Your Supply Chain Using Event Management  298 Defining the Measurement System304 What Is the Best Measure for Your Organization? 306 Measurement Reporting Tools.  307 Summary  308 SECTION IIILean Information Technology (IT) on into the Future Chapter 10  IT Maturity 313 Evaluating Your World-Class Status314 IT Best Practices 325 Summary328 Chapter 11 Wrap-Up329 Bibliography  333 Index  337 About the Author  343
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