TY  - BOOK
AU  - Gupta, Phalguni & Others
TI  - It infrastructure and its management
SN  - 0070681848
U1  - 658.403811 
PY  - 2011///
CY  - New Delhi
PB  - Tata McGraw Hill Education Pvt. Ltd.
N1  - Preface  vii 1 Introduction  1 1.1 Evolution of ComputerI 1.2 Computer Basics  3 1.3 Network and Internet  5 1.4 Computing Resources  7 1.5 Information Technology  23 1.6 IT Infrastructure Management  25 1.7 Organisation of the Book26 Review Questions  16 2IT Infrastructure  18 2.1 Introduction-IT Infrastructure Management  18 2.2 Challenges in IT Infrastructure Management  19 2.3 Design Issues of IT Organisations and IT Infrastructure  20 2.4 Determining Customers' Requirements  22 2.5 IT Systems Management Process  22 2.6 IT Service Management Process  24 2.7 Information System Design Process  27 2.8 Patterns for IT Systems Management  32 2.9 IT Infrastructure Library  33 Review Questions  36 3  Service Delivery Process  38 3.1 Service Level Management  38 3.2 Financial Management  44 3.3 IT Service Continuity Management  50 3.4 Capacity Management  56 3.5 Availability Management  60 Review Questions  67 4  Service Support Process  70 4.1 Configuration Management  70 4.2 Incident Management  75 4.3 Problem Management  80 4.4 Change Management  86 4.5 Release Management  92 Review Questions  96 5Storage Management  98 5.1 Introduction to Storage  98 5.2 Backup and Storage  103 5.3 Archive and Retrieve105 5.4 Disaster Recovery106 5.5 Space Management  108 5.6 Database and Application Protection  110 5.7 Bare Machine Recovery (BMR)111 5.8 Data Retention112 Review Questions113 6 Security Management 114 6.1 Introduction114 6.2 Computer Security117 6.3 Internet Security125 6.4 Physical Security131 6.5 Identity Management  133 6.6 Access Control System  135 6.7 Intrusion Detection142 Review Questions  144 7  IT Ethics 146 7.1 Introduction146 7.2 Intellectual Property  147 7.3 Privacy and Law149 7.4 Computer Forensics153 7.5 Ethics and Internet156 7.6 Cyber Crimes159 Review Questions  163 8Emerging Trends in IT 165 8.1 Introduction165 8.2 E-commerce165 8.3 Electronic Data Interchange170 8.4 Global System for Mobile Communication (GSM)172 8.5 Bluetooth176 8.6 Infrared Technology179 Review Questions  183 9Case Study I84 9.1 Case Study of Asset Network Incorporation  184 Bibliography  191 Index 192
ER  -