TY - BOOK AU - Peel, Malcolm TI - Introduction to management : a guide for better business performance SN - 8173712743 U1 - 658 PY - 2000/// CY - Hyderabad PB - Universities Press (India) Ltd. N1 - CONTENT : Acknowledgements iv Preface v 1 WHAT IS MANAGEMENT? 1 2 LEADERSHIP. 15 3 SELF MANAGEMENT 31 4 PLANNING 44 5 ORGANISATION 54 6 MANAGING HUMAN RESOURCES 71 7 MANAGING OPERATIONS 92 8 COMMUNICATION 106 9 MANAGING INFORMATION 118 10 MANAGING FINANCE 140 11 THE CUSTOMER 153 12 THE CONTEXT OF MANAGEMENT 163 Bibliography 180 Index 184 ER -