Acknowledgements.- . vii Foreword- . xix Preface.- xxi Introduction- xxiii Chapter 1 - Disaster Planning And Recovery Issues1 DIS ASTER STRIKES.- ..1 VITALS ..- ..2 CLASSIFYING DISASTERS 2 TYPES OF DISASTERS ..- 3 DISASTER PLANNING ISSUES 13 Occupant Issues..- 13 Building Issues..- .16 Business Issues..- . 17 Addressing The Issues19 DEVELOPING THE RECOVERY PLAN 22 Chapter 2 - Regulatory Influences ..25 COMPLIANCE ISSUES 25 General Industry Emergency Response and Preparedness Requirements27 OTHER COMPLIANCE ISSUES 39 The Americans With Disabilities Act 39 Chapter 3 - Emergency Preparedness..43 KEY ELEMENTS IN EMERGENCY PREPAREDNESS.43 PLANNING FOR POTENTIAL DISASTERS44 Response Effectiveness And Leadership44 The Chain of Command 45 Accounting For Personnel. .. 49 The Emergency Response Team ..50 Information Resources Available..50 Training ..- ..51 Association of Contingency Planners. .. 51 Personal Protection- ..52 Medical Assistance .56 DRI Certifies Disaster Recovery Planners..56 Chapter 4 - The Nature of Disasters 59 TYPES OF DISASTERS .59 Natural Disasters ..- .59 Hurricane Katrina.- ..61 Burger King Braves Hurricane Andrew. 62 The Blizzard of '93 ..6- 5 The Flood of '93- .. 66 Man-Made Disasters ..68 Three Mile Island 69 September 11, 2001 . 70 The World Trade Center Bombing 72 Chapter 5 - Fire/Life Safety 75 PREVENTION ISSUES AND RESPONSE MEASURES75 FIRE PROTECTION SYSTEMS. .76 Signaling ..- 77 Notifying Emergency Personnel ..77 Automatic Notification Systems..77 Control Mechanisms ..78 Fire Extinguishers- ..79 Assessing Fire Protection Systems 81 GENERAL WORK ENVIRONMENT .82 Floor And Wall Openings.. .. 84 Stairs And Stairways ..84 Means of Egress ..- ..86 Exit Doors..- ..87 Electrical System Components 87 Flammable And Combustible Materials 89 BUILDING CLASSIFICATIONS91 Assemblies- .. 92 Correctional And Detention.. 93 Education- .. 93 Industrial- Residential ..- ..95 Mercantile ..- ..95 Storage 95 HAZARD CLASSIFICATION.96 Chapter 6 - Bomb Threats and Terrorism . 99 THE NATURE OF BOMBS 99 BOMB THREATS.- 99 Planning For the Bomb Threat. 100 The Physical Security Plan.. 101 The Bomb Incident Plan.. 101 Lines of Authority: The Chain of Command 101 Government /Community Resources 102 SECURITY AGAINST BOMB INCIDENTS..102 Building Design.. 103 Landscaping 103 Security Patrols.. 103 Entrance and Exit Doors . 103 Window Protection .. 103 Access Control.. 104 MAIL CENTER SECURITY 106 Vulnerability- 106 Motivation.:- 108 DEVELOPING THE BOMB THREAT RESPONSE PLAN 109 The Planning Team.. 109 The Command Center 109 Evacuation 110 BOMB THREAT RESPONSE PLAN - CONSIDERATIONS.. 110 Command Center Organization 112 Physical Security-Placed Bombs v Mailed Bombs113 RESPONDING TO BOMB THREATS ..113 Written Threats.. 114 Telephone Threats 114 Search Team Deployment 115 BOMB SCREENING PROGRAM 117 Vulnerability Assessment 117 The Mail Center Security Coordinator.. 118 Lines of Communication. 119 Screening Procedures 119 SUSPECTED MAIL BOMBS-SCREENING RESPONSE PROCEDURES 120 Package Verification.. 123 Suspicious Package Isolation Area .. 124 Holding/Carrying Containers.. 126 A WORD ABOUT BIOLOGICAL AND CHEMICAL THREATS.. 127 ANTHRAX.- 127 THE TREATMENT FOR ANTHRAX.. 129 MEDIA RELATIONS.. 132 SUMMARY.- 132 Chapter 7 - Evacuation 135 EVACUATIONS1- 35 Means of Egress 135 Types ofEvacuation13- 6 Evacuation Factors 137 BOMB THREATS.- .139 Option 1: Ignore The Bomb Threat .139 Option 2: Order An Immediate Evacuation 140 Option 3: Search And Evacuate..140 EVACUATION AND SEARCH UNITS 140 Evacuation And Search Unit Training 141 ADDITIONAL CONSIDERATIONS141 Reporting Locations144 Confirming Evacuation 144 Maintaining The Evacuation Route 145 Chapter 8 - Earthquakes..l47 THE NATURE OF EARTHQUAKES147 Structural Versus Nonstructural Components.149 Causes of Nonstructural Damage..151 Methods For Reducing Nonstructural Hazards ..154 Earthquake Info Available 156 EMERGENCY PLANNING GUIDELINES157 Human Response. 158 Earthquake Plans. 159 Training 161 Information Gathering Checklist Organizational Characteristics. 162 Exercises- 163 Personal Emergency Kits..164 Master Earthquake Planning Checklist164 Master Nonstructural Earthquake Protection Checklist 165 Chapter 9 - Violence In The Workplace ..167 CRIME IN THE WORKPLACE: AN OVERVIEW 167 Categories of Workplace Violence.168 EMPLOYER RESPONSE. 174 Employer Requirements.. 174 The Written Safety Program.175 The Policy Statement 176 Recognizing The Warning Signs of Violence.176 Workplace Violence Prevention-Responsibilities .. 178 Employee Responsibilities 178 Manager and Supervisor Responsibilities179 Department Head Responsibilities 179 Human Resources Staff Responsibilities 180 Employee Assistance rogram Counselor Responsibilities 180 Union/ Employee Orgganization Responsibilities 180 Facilities Staff/Securities Staff Responsibilities ..181 Law Enforcement Staff Responsibilities. 182 Workplace Violence Prevention-Employee Training. 182 Handling Threats .18- 3 Employee Relations Considerations ..187 Security Measures18- 7 Workplace Security187 The Violence Protection Program: A Basic Action Plan..189 WORKPLACE VIOLENCE AS A LIABILITY ISSUE190 Hiring New Workers1- 90 Retaining Employees..190 Limiting Exposure to Liability ..191 Recovery After An Incident..191 Chapter 10 - Computer And Data Protection..l95 COMPUTER AND EDP SYSTEMS PROTECTION195 Fire Hazards 195 External Hazards ..1- 96 Risk Assessment19- 6 TELECOMMUNICATIONS PROTECTION..200 ELEMENTS OF COMPUTER SECURITY..201 Physical Access Controls ..201 Climate.- ..202 Fire Safety/Suppression..202 Failure of Supporting Utilities 202 Plumbing Leaks202 Structural Collapse202 Data Interception ..2- 03 Computer Room Example.203 Physical and Environmental Protection..203 Chapter 11 - Standby Power Systems207 EMERGENCY PREPAREDNESS AND STANDBY POWER SYSTEMS .207 Determining Standby Power Requirements208 System Types 208 Determining The Appropriate System 210 SUMMARY212 Chapter 12 - Loss Prevention Strategies..215 DEVELOPING YOUR STRATEGY..215 Scope of The Disaster2- 15 Nature of Business Operations..216 Time Frames.216 Cost ..- 216 LOSS PREVENTION..217 Develop The Loss Prevention Policy .217 Identify And Evaluate Hazards 218 Determine Recovery Priorities..218 Develop Loss Prevention Program220 CONTINGENCIES FOR DATA/SYSTEM AVAILABILITY.221 Recovery Options.221 Backup Options 222 LOSS PREVENTION TECHNIQUES223 Flood Loss 224 Hot Work Losses..226 CONTINGENCY PLANNING232 Develop Scenarios..234 Develop Strategies 234 Computer Security Responsibilities235 Alternate Site .236 Plan Testing, Training, Exercises237 COMPUTER SECURITY INCIDENT HANDLING ..238 SUMMARY ..- .239 Chapter 13 - Crisis Planning and Damage Control 241 CRISIS PLANNING- .241 The Crisis Plan 241 THE MEDIA'S ROLL IN RECOVERY EFFORTS 246 Press Releases ..246 Radio and Television Spots 248 Automated Voice Mail/Telephone Answering Devices 250 Chapter 14 - Mitigation ..251 Mitigation ..- 251 Preparedness 252 Response .25- 2 Recovery- 252 Summary ..254 Chapter 15 - Assessing and Managing Risk ..259 Risk Management .26- 0 Threat Assessment..262 Identifying Likely Threat Event Profiles and Tactics.. 263 Assigning a Threat Rating.. .. .263 Alternative Approach 264 Vulnerability Assessment ..270 Inifial Vulnerability Estimate .270 Vulnerability Estimate Screening271 SiteQuestions- 272 Architectural Questions.. . .272 Structural and Building Envelope Questions.. 272 Utility Systems Questions .272 Mechanical Systems ..274 Plumbing and Gas Systems275 Electrical Systems .27- 5 Fire Alarm Systems275 Communications and Information Technology Systems276 Chapter 16 - Putting The Plan Together.281 PUTTING IT TOGETHER 281 STEP 1: ESTABLISH A PLANNING TEAM 282 Form the Team282 Establish Authority.283 Issue A Mission Statement.283 Establish A Schedule And Budget..283 STEP 2: ANALYZE CAPABILITIES AND HAZARDS 284 Where The Company Stands .284 Outside Resources 284 Identify Codes And Regulations .285 Identify Critical Products, Services And Operations .285 Identify Internal Resources And Capabilities 286 Identify External Resources 286 Insurance Review ..2- 87 Conduct A Vulnerability Analysis 287 Historical Factors..287 Geographic Factors.288 Technological Factors.. 288 Human Error Factors .288 Physical Factors.- .289 Regulatory Factors289 Estimating Probability..289 Assessing Potential Impact 290 STEP 3: DEVELOPING THE PLAN..291 Executive Summary ..291 Emergency Management Elements..291 Response Procedures..291 Support Documents ..292 Resource Lists..293 The Development Process ..293 Identifying Challenges And Prioritizing Activities 293 Writing The Plan293 Establishing A Training Schedule 293 Coordinating With Outside Agencies..293 Maintaining Contact With Other Corporate Offices ..294 Plan Approval And Distribution.294 STEP 4: IMPLEMENTING THE PLAN ..295 Integrating The Plan Into Company Operations ..295 Conducting Training, Drills And Exercises 296 Evaluate And Modify The Plan..298 Chapter 17 - Managing The Disaster And Recovery Effort 301 EMERGENCY MANAGEMENT CONSIDERATIONS301 Direction And Control 302 Communications.30- 5 Life Safety..- .307 Property Protection 310 Community Outreach..313 Recovery And Restoration..317 Administration And Logistics 319 Appendix I - Sources of Assistance And Information.323 Appendix II - Self - inspection Checklists 361 Appendix III - Mitigation Plan Worksheets 385 Appendix IV - Building Vulnerability Assessment Screening 391 Index 417