Table of Contents
Declaration 2
Acknowledgement 4
List of Figures 6
List of Tables 7
Glossary 8
List of Abbreviation 10
Abstract 11
Table of Contents 13
Chapter: 1 Introduction 15
1.1. Background 15
1.1.1. E-government 15
1.2. Governance in India 16
1.2.1. 74th Amendment Act 17
1.3. Problem Statement 18
1.4. Objectives 18
1.5. Scope of work 18
1.6. Research Plan 19
Chapter 2: Literature Review 20
2.1. E-Government Development Index (EGDI) 20
2.2. National e-Governance Service Delivery Assessment (NeSDA) 21
2.3. Municipal Performance Index (MPI) 23
2.4. GovTech Maturity Index (GovTech) 24
Chapter 3: Research Methodology 27
3.1 Local Online Service Index (LOSI) 27
3.1.1. Timeline 27
3.1.2. Assessment Components 28
3.1.3. Marking Scheme 29
3.1.4. LOSI Survey 2022 Outcomes 29
Chapter 4: Assessment Process 32
4.1 First LOSI Pilot Survey – 2023 32
4.2. Second LOSI Pilot Survey – 2024 32
4.2.1. State & Demographics: 33
4.2.2. Selection Criteria for 2nd round of LOSI Survey: 33
4.3. Site Selection 35
Chapter 5: Assessment Results & Analysis 38
5.1. Datapoints 38
5.1.1. Demographics 38
5.1.2. Component wise Score 40
5.1.3. City wise Score 42
Chapter 6: Best Practice 44
6.1. Ahmedabad 44
6.2. Surat 44
6.3. Vadodara 45
6.4. Rajkot 45
6.5. Navsari 46
Chapter 7: City with Middle & Low Score 47
7.1. Vapi 47
7.2. Porbandar 47
7.3. Valsad 48
7.4. Dahod 48
7.5. Songadh 49
7.6. Patdi 49
Chapter 8: Recommendations 50
Chapter 9: Conclusion 52
References 53