Table of Contents
Declaration iii
List of Figures v
List of Tables vi
List of Abbreviation vii
Abstract viii
Chapter: 1 Introduction 1
1.1. Aim 1
1.2. Problem Statement 1
1.3. Objectives 1
1.4. Scope of work 1
1.5. Research Methodology 2
1.6 Research Plan 3
Chapter 2: Literature Review 4
2.1 Introduction 4
2.2 Evolution of citizen engagement in India 4
2.3 Why public administration is moving towards social media in India? 6
2.4 Case Study - Use of Twitter for transit related information in the Commonwealth
Games, Glasgow 8
Chapter 3: Data Collection 10
3.1 Social media engagement within the transit sector in India 10
Agencies under the pilot study - 10
3.2 Public engagement Spectrum 11
Chapter 4: Capital Region Urban Transport (CRUT) 12
4.1 Introduction to Capital Region Urban Transport 12
4.2 Evolution of Citizen Engagement in Bhubaneswar 13
4.3 Social Media Analytics 14
4.4 Social Media Analysis – Month wise inferences 16
Chapter 5: Data collection and Site Survey 20
5.1 Survey 1 – Offline Engagement Analysis 20
5.1.1 Survey 1 – Findings 20
5.1.2 Recommendations to garner and enhance social media engagement. 21
5.2 Survey 2 – Bus Queue Shelter (BQS) Map Perception 22
5.2.1 Survey 2 – Findings and Survey Results of the neighbourhood map 23
5.2.2 Offline Survey 2 – Findings and Survey Results of the network map 24
5.2.3 Recommendations to enhance maps 25
5.3 Offline Survey 3 – Mapping potential routes for Mo-e-Ride. 25
5.3.1 Offline Survey 3 – Findings and Survey Results 26
5.3.2 Recommendations for offline community engagement 28
Chapter 6 : Conclusion 29
References 30
Annexure – 1 32