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We don't make widgets : overcoming the myths that keep Government from radically improving

By: Series: Governing Management seriesPublication details: Washington, DC Governing Books 2006Description: xii,124pISBN:
  • 9780872894808
Subject(s): DDC classification:
  • 351.73 MIL
Contents:
Contents Preface vii Acknowledgments xi Chapter 1. The three myths 1 Chapter 2. The amazingly ineffective (crazy, actually) ways government tries to improve 12 Chapter 3. We don't make widgets 26 Chapter 4. We don't have customers 53 Chapter 5. We're not here to make a profit 85 Chapter 6. Making it happen: leading a large-scale change initiative 102 Appendix: Critical Components for a Customer-Centered Culture 117 Index 119 About the Author 123
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Item type Current library Collection Call number Status Date due Barcode Item holds
Book CEPT Library Faculty of Planning 351.73 MIL Available 025073
Total holds: 0

Contents
Preface vii
Acknowledgments xi
Chapter 1. The three myths 1
Chapter 2. The amazingly ineffective (crazy, actually) ways government tries to improve 12
Chapter 3. We don't make widgets 26
Chapter 4. We don't have customers 53
Chapter 5. We're not here to make a profit 85
Chapter 6. Making it happen: leading a large-scale change initiative 102
Appendix: Critical Components for a Customer-Centered Culture 117
Index 119
About the Author 123

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