Contents
Foreword by Marc R. Benioff vii
Introduction 1
1. The Fourth Industrial Revolution
1.1 Historical Context 6
1.2 Profound and Systemic Change 9
2. Drivers
2.1 Megatrends · 14
2.1.1 Physical 15
2.1.2 Digital 18
2.1.3 Biological 21
2.2 Tipping Points 25
3. Impact
3.1 Economy 28
3.1.1 Growth 29
3.1.2 Employment 35
3.1.3 The Nature of Work 47
3.2 Business 50
3.2.1 Customer Expectations 53
3.2.2 Data-Enhanced Products 55
3.2.3 Collaborative Innovation 56
3.2.4 New Operating Models 57
3.3 National and Global 67
3.3.1 Governments 67
3.3.2 Countries, Regions and Cities 74
3.3.3 International Security 80
3.4 Society 91
3.4.1 Inequality and the Middle Class 92
3.4.2 Community 94
3.5 The Individual 97
3.5.1 Identity, Morality and Ethics 98
3.5.2 Human Connection 101
3.5.3 Managing Public and Private Information 103
The Way Forward 106
Acknowledgments 116
Appendix:Deep Shift 120
1. Implantable Technologies 121
2. Our Digital Presence 123
3. Vision as the New Interface 125
4. Wearable Internet 127
5. Ubiquitous Computing 129
6. A Supercomputer in Your Pocket 131
7. Storage for All 135
8. The Internet of and for Things 137
9. The Connected Home 140
10. Smart Cities 142
11. Big Data for Decisions 144
12. Driverless Cars 147
13. Artificial Intelligence and Decision Making 149
14. AI and White-Collar Jobs 151
15. Robotics and Services 153
16. Bitcoin and the Blockchain 155
17. The Sharing Economy 157
18. Governments and the Blockchain 160
19. 3D Printing and Manufacturing 161
20. 3D Printing and Human Health 164
21. 3D Printing and Consumer Products 166
22. Designer Beings 168
23. Neurotechnologies 170
Notes 173