CONTENTS 1
TABLE OF FIGURES 5
LIST OF TABLES 6
ACKNOWLEDGEMENT 7
ABSTRACT 8
1. INTRODUCTION 9
1.1 What is a Conflict? 9
1.2 The Conflict Handling Techniques 9
1.3 Resistance to Change 11
1.4 Introduction to Case Study 12
2. LITERATURE REVIEW 14
3. SCOPE OF THE STUDY 17
4. METHODOLOGY 19
5. MAHILA HOUSING TRUST 20
5.1 Mission 20
5.2 Approach 20
5.3 Work 20
6. ABOUT THE SITE 23
6.1 Site 23
6.2 Existing Scenario 23
6.3 Stakeholders 26
7. RESEARCH METHODOLOGY 27
8. INTERVIEWS 29
9. CONFLICTS 31
10. CONFLICT HANDLING STYLES 34
10.1 Private Developer – Mr. Sanjeev Dave 34
10.2 Deputy City Engineer – AMC – Mr. Bimal Doshi 35
10.3 Slum Dwellers/Beneficiaries 36
10.4 Summarisation of Conflict Handling Styles 37
11. CONFLICT CATEGORIZATION 39
11.1 POLICY CONFLICT 39
11.1.1 Proposal I – Changes in the Policy 40

11.1.2 Proposal II – Introducing Project Executioner 41
11.2 IMPLEMENTATION CONFLICT 41
11.2.1 Proposal III – Ensuring Accountability 42
11.3 STAKEHOLDERS CONFLICT 42
11.4 PROPOSAL SUMMARY 42
12. CONCLUSION 44
13. BIBLIOGRAPHY 45