Contents
Chapter 1 Introduction 1
Chapter 2 The Process View of the Organization 10
Chapter 3 Understanding the Supply Process: Evaluating Process Capacity 32
Chapter 4 Estimating and Reducing Labor Costs 56
Chapter 5 Project Management 80
Chapter 6 The Link between Operations and Finance 96
Chapter 7 Batching and Other Flow Interruptions: Set-up Times and the Economic Order Quantity Model 114
Chapter 8 Variability and Its Impact on Process Performance: Waiting Time Problems 144
Chapter 9 The Impact of Variability on Process Performance: Throughput Losses 183
Chapter 10 Quality Management, Statistical Process Control, and Six Sigma Capacity 198
Chapter 11 Lean Operations and the Toyota Production System 222
Chapter 12 Betting On Uncertain Demand: The Newsvendor Model 240
Chapter 13 Assemble-to-order, Make-To-Order and Quick Response with Reactive Capacity 270
Chapter 14 Service Levels and Lead Times in Supply Chains: The Order Up-to Inventory Model 287
Chapter 15 Risk-Pooling Strategies to Reduce and Hedge Uncertainty 319
Chapter 16 Revenue Management with Capacity Controls 353
Chapter 17 Supply Chain Coordination 373
Chapter 18 Sustainable Operations 401
Chapter 19 Business Model Innovation 410
Appendix
A: Statistics Tutorial 424
B: Tables 433
C: Evaluation of the Loss Function 445
D: Equations and Approximations 448
E: Solutions to Selected Practice Problems 456
Glossary 482
References 492
Index of “How to” exhibits 495
Summary of key equations 496
Index 500