Contents
1 INTRODUCTION 1
1.1 Background 1
1.2 Research Need 2
1.3 Aim 4
1.4 Objectives: 4
1.5 Scope & Limitations 4
2 LITERATURE REVIEW 5
2.1 User Effects overview 5
Perception of wait-time 6
Psychological Factors 6
Willingness to pay 7
Adjusted or change in travel behaviour 7
Mode shift/choice 8
Customer satisfaction 8
Improved image of transit 9
Technology 9
Sources of Information 10
Methods to Analyse 10
Summary 15
3 Case study- Ahmedabad BRTS 17
4 DATA COLLECTION METHOD 23
4.1 Data Collection 23
4.2 Secondary Data Collection Process 23
4.3 Primary Data Collection Method 24
Sampling method 25
Sample size 28
5 ANALYSIS AND FINDINGS 29
5.1 Preliminary findings from Pilot surveys 29
5.2 Analysis PART 1- Perception of Wait-time 29
Case 1- Stations equipped with RTPI 29
Case 2- Stations not equipped with Real Time Passenger Information display 33
5.3 ANALYSIS PART 2- Psychological Factors 35
Socio-economic and Demographic characteristic of BRTS users 36
At-stop Real Time Passenger Information display disaggregate analysis 44
On-board Automated voice and digital next stop display disaggregate analysis 45
CCTV Camera Disaggregate analysis 46
Summary 47
5.4 Analysis Part 3- Identifying the ITS factors that affect the overall travel experience 47
Factor analysis 48
Structural Equation Model Analysis (SEM) 53
6 CONCLUSIONS & RECOMMENDATIONS 56
6.1 At-Stop Real Time Information Display 56
6.2 At-Stop CCTV Cameras 56
6.3 On-Board Automated Voice and Digital Next Stop Display 57
6.4 Overall Conclusion 57
6.5 Recommendations 57
7 REFERENCES 59