CONTENTS 1. INTRODUCTION 3 1.1. Study Background 3 1.2. Need for the study 4 1.3. Aim . 5 1.4. Research Question 5 1.5. Objective 5 1.6. Scope of the study 5 1.7. Research Methodology 5 1.8. Chapertisation . 7 2. LITERATURE REVIEW 10 2.1. Citizen Engagement . 10 2.2. Purpose of Citizen Engagement . 10 2.3. Benefits of Citizen Engagement 11 2.4. Citizen Engagement in India 12 2.5. Digital Participation . 14 2.6. Smart Cities in Indian Context . 16 2.7. Citizen Engagement Process in Smart City 16 2.8. Arnstein’s Ladder for Public Participation .17 2.9. CASE STUDIES 18 2.9.1 Global Context 18 2.9.2 Indian Context . 21 Bhubaneswar 25 3. CITIZEN ENGAGEMENT IN LUCKNOW .29 3.1. Introduction about the City 30 3.2. City Profile 30 3.2. Evolution of Smart City Lucknow and their Stages . 35 3.3. Process of Citizen Engagement 37 3.5. Basic Feature of Lucknow Smart City Proposal . 39 3.6. Approach to Lucknow Smart City Proposal 40 3.6.2. Prospective Pan City Initiatives .45 3.6.3. Type of engagement done . 45 4. ANALYSIS OF CITIZENS ENGAGEMENT PROCESS IN LUCKNOW . 46 4.1. Comparative Analysis between Lucknow and Pune Smart Cities 47 4.2. Comparison matrix as per Arnstein’s ladder .48 4.3. Methodology for Primary Survey 49 4.3.1. Sampling 50 4.3.2. QUESTIONNAIRE. 54 4.4. Primary Survey Data and Analysis. 57 4.5. Survey Summarization 66 4.6. Survey Findings 67 5. CONCLUSION AND RECOMMENDATIONS .68 5.1. Arnstein ladder Engagement Process. 69 5.2. Primary Survey Conclusion . 69 5.2. Digital Participation Contribution 71 5.3. Advantage and Disadvantage of Digital Participation 71 5.4. Recommendations . 72 5.5. Scope of further research 72 Bibliography . 74