CONTENTS Certificate . i Undertaking ii Acknowledgments iii Abstract iv 1 Introduction 9 1.1 Background 9 1.2 Need for the study 10 1.3 Aim 11 1.4 Objectives. 11 1.5 Research Question. 11 1.6 Methodology 12 2 Literature review 13 2.1 Integration of public transport 13 2.2 Role of institutions in the integration process 13 2.3 Actors involved in the process of integration 15 2.4 The importance of a transport authority . 15 2.4.1 Case Study: Hyderabad Unified metropolitan Authority: . 16 2.5 Lead institutions and its different aspects 17 2.6 Integration ladder . 19 2.7 Strategic Framework 22 2.7.1 Level 1: Strategic planning and Policy functions . 23 2.7.2 Level 2: Tactical functions 24 2.7.3 Level 3: Operational functions 26 2.8 Case Study: Singapore . 27 3 Case of Ahmedabad- Existing . 29 3.1 City Profile . 29 3.1.1 History of Ahmedabad 29 3.1.2 Population Density 29 3.2 Public Transportation in the city of Ahmedabad . 29 3.2.1 Ahmedabad Municipal Transport Service (AMTS) 30 3.2.2 Bus Rapid Transit System (BRTS), Ahmedabad Janmarg Ltd. . 31 3.2.3 Metro-Link Express for Gandhinagar & Ahmedabad (MEGA) . 32 3.2.4 Gujarat State Road Transport Corporation (GSRTC) 33 3.2.5 Regional Railways 34 3.3 Institutions involved in the integration of public transport . 34 4 Case of Ahmedabad- Gaps . 37 4.1 Strategic level 37 4.1.1 Organisation Structure and assessment 37 4.1.2 Proposed Transport Authority, Ahmedabad 43 4.1.3 Strategic level issues across various institutions 44 4.1.4 Major identified issues 46 4.2 Tactical level 46 4.2.1 Assessment of Integration of metro with other modes of transit 46 4.2.2 Tactical level issues across various institutions . 49 4.2.3 Major identified issues 50 4.3 Operational Level . 50 4.3.1 Fare structure of AMTS . 50 4.3.2 Operational level issues across various institutions . 51 4.3.3 Major identified issues 53 5 Conclusions 55 6 Way Forward 61