CONTENTS 1. Introduction 2 1.1 Background 2 1.2 Need of the study 2 1.3 Research questions 3 1.4 Aim 3 1.5 Objectives 4 1.6 Research Methodology 4 Collection of Secondary Data 5 Interviews/FGDs 5 1.7 Scope and Limitations 6 2. Conceptual and theoretical framework 8 2.1 Understanding smart cities 8 2.1.1 Evolution of smart cities 8 2.1.2 Smart cities in global context 10 2.1.3 Smart cities in India 10 2.1.4 Components of smart cities: glance at participatory governance 11 2.1.5 Comparison of traditional cities and smart cities 12 2.2 Citizen engagement in planning process 13 2.2.1 Concept of citizen participation 13 2.2.2 Benefits and challenges 15 2.2.3 Forms of citizen participation 16 2.2.4 Citizen participation in Indian smart cities 17 3.1 Global practices of citizen engagement 20 3.1.1 Citizen participation in planning process, Bhutan 20 3.1.2 Community participative budgeting, Porto Alegre, Brazil 23 3.1.3 Neighborland: a civic engagement platform, U.S 26 3.2 Indian practices of citizen engagement 28 3.2.1 Janaagraha: a civic engagement platform, Bangaluru 28 4. Study Area 31 4.1 Introduction about the city 31 4.1.1 City profile 31 4.1.2 Regional and National connectivity 33 4.1.3 Economic activities 34 4.2 Indore smart city proposal 35 4.2.1 Selection process of Indian smart cities 35 4.2.2 Basic features of Indore smart city proposal 36 4.2.3 Approach to Indore smart city proposal 37 4.2.4 Approach to citizen engagement in Indore smart city proposal 38 4.2.5 Prospective area based development 42 4.2.6 Prospective pan city initiatives 44 4.2.7 Type of survey/ engagement used 46 5.1 Comparison matrix as per Sherry R. Arnstien’s ladder of participation 48 5.1.1 Significance of Sherry R. Arnstein’s ladder of participation 48 5.1.2 Comparison of Master Plan, City Development Plan and Smart City Plan of Indore city 48 5.1.3 Comparative analysis of urban development plans with case studies 52 5.2 Analysis of types of citizen engagement in Indore smart city plan 53 5.3 Analysis of implications of citizen engagement through online espousal 55 5.3.1 Comparative analysis of internet and social networking site usage in India with global context 55 5.3.2 Analysis of internet and social networking site usage in selection of area based development for Indore smart city proposal 57 6. Conclusion 62 6.1 Significance of smart city plan 62 6.2 Strategies for citizen engagement 63 6.3 Social inclusion in the smart city plan 64 6.4 Sustainability issue of Smart City plan 65