Contents 1. Participatory form of governance - A Paradigm Shift 6 1.1 Is Development a distant dream? 6 1.2 From representative governance to responsive governance - A gap to be filled 7 1.3 Participatory form of Governance - A Paradigm Shift 8 2. From concept to the basics of participatory development 11 2.1 Development through participation - Genesis of the concept 11 2.2 Relevance of Participatory Development 12 2.3 Arena of interaction for ULB with the citizen's 14 2.3.1 Mechanisms of Public Participation in ULB's 14 2.4 Public Participation in Indian context 18 2.4.1 Avenues of Public Participation in India 18 EXTENT OF PROVISION OF PUBLIC PARTICIPATION IN ACTS AND LAWS 18 2.4.2 Public Participation and the 74th Constitutional Amendment Act 19 2.4.3 Public Participation and the JNNURM Reforms 23 2.4.4 BPMC Act, 1949 - Interpretation and provision of Public Participation in State Law (Gujarat) 30 2.4.5 GTPUDA, 1976 32 3. Research Framework 33 3.1 Development of a Research Framework 34 3.1.1 Development of Qualitative Assessment tool 34 3.1.2 Quantitative assessment method - CRC Survey 42 3.2 Research steps used in the study 43 4. Case of Surat - Background study 44 4.1 Surat - An Introduction 44 4.1.1 Surat - The past and the present 45 4.1.2 Demographics 46 4.1.3 The Spatial limits 46 4.2 Surat Municipal Corporation - Formation and working 48 5. Case of Surat Municipal Corporation, Gujarat state - An in depth study to understand Public Participation in ULB's and its analysis through Arnstein's ladder 50 5.1 Mechanisms of participation used by Surat Municipal Corporation - An analysis in detail 50 5.1.1 Stakeholder's consultations (Revised CDP 2008-2013) 50 5.1.2 Status of Community Participation Law (CPL -JnNURM Mandatory Reform) 53 5.1.3 Status of Public Disclosure Law (PDL JnNURM Mandatory Reform) 55 5.1.4 To what extent the elected wings representing people represents the voice of the people? 57 5.1.5 Other mechanisms of public participation used by Surat Municipal Corporation - On the Ladder 60 5.3 Overall Scenario of citizen participation in different areas of Surat Municipal Corporation - Through the qualitative analysis 68 5.3 The other side of the coin - The Citizen Report Card (CRC) survey 70 6. Grievance Redressal system in Surat Municipal Corporation 72 6.1 Types of complaints 72 6.1.1 Write a complaint 73 6.1.2 Mail a complaint 73 6.1.3 Complaint through phone (Single number help-line / m-governance) 80 7. Way Forward 85 8. REFERENCES 90 9. BIBLIOGRAPHY 92