CONTENTS EXECUTIVE SUMMARY 10 1 INTRODUCTION 1.1 Background of the study 23 1.2 Outputs from the literature reviews 23 1.3 Statement of the problem 33 1.4 Need for Knowledge Management 34 1.5 Research Questions 35 1.6 Knowledge Needs Assessment: Objectives 35 1.7 Knowledge Needs Assessment: Suggested Approach 36 2 FRAMEWORK AND METHODOLOGY FOLLOWED IN THE STUDY 39 3 URBAN KNOWLEDGE NEEDS ASSESSMENT: A CASE OF RAJKOT CITY 3.1 City profile & culture 44 3.2 Governance Structure 46 3.3 RMCs Departments and Staffing pattern 51 3.4 Organogram of RMC 54 3.5 Qualification and language proficiency of staffs 56 3.6 Rajkot and JnNURM 58 4 URBAN KNOWLEDGE NEEDS ASSESSMENT: A CASE OF BRTS PROJECT 4.1 Basic Details about the Project .62 4.2 Implementation Status 64 4.3 Project Cycle 64 4.4 Educational Background of the technical wing involved and the sources of information shared 66 4.5 Assessment of existing level of information/ knowledge access and identifying unmet needs 67 4.5.1 Identification of information sources & linkages 68 4.5.2 Selection of criteria's for assessment of information flow 68 4.5.3 Analysis of information flow to individuals 69 4.5.4 Summary of Commonly Used Information, Knowledge and Capacity Development Products 73 4.5.5 Identifying barriers impending knowledge flow 74 5 URBAN KNOWLEDGE NEEDS ASSESSMENT: CASE OF PROPERTY TAX REFORM 5.1 Administrative hierarchy of Tax Department 79 5.2 Reforms undertaken and their latest status 80 5.3 Methodology adopted for tax collection post JnNURM and their outcomes 81 5.4 Assessment of existing level of information/ knowledge access and identifying unmet needs 83 5.5 Roadblocks faced during the entire process 87 6 FORMULATION OF STRATEGIES FOR KNOWLEDGE MANAGEMENT 6.1 Short term immediate action plan formulation for improved knowledge support and sharing 89 6.2 Long-term sustainable strategy formulation for knowledge management 92