CONTENTSCertificate i Undertaking ii Disclaimer iii Executive Summary iv Acknowledgement xiv CONTENTSxv List of Tables xvii List of Figures xviii List of Abbreviations xx List of Annexures .xxi PART I 1. BACKGROUND 1 1.1. Urbanization and Importance of Small and Medium Cities 2 1.2. Navsari as a growing small city 5 1.3. Study Framework 7 2. REFORMS IN URBAN GOVERNANCE 10 2.1 Concepts in Responsive Urban Governance 11 2.2 Empowerment of Urban Local Bodies 15 2.3 Other Government Initiatives 25 2.4 Citizen Initiatives 29 2.5 Tools for Performance Assessment 33 PART II 3. NAVSARI: GOVERNANCE AND INFRASTRUCTURE 39 3.1 Demographics 40 3.2 Institutional Structure 43 3.3 Infrastructure Provisions: Water Supply 46 3.4 Observations: Status of water supply 50 4. ASSESSMENT OF SERVICE DELIVERY MECHANISM 52 4.1 Municipal Initiatives 53 4.2 Assessment of Municipal Initiatives 60 4.3 Self assessment v/s Citizen Survey 71 5. RESPONSIVE CITY: NAVSARI 78 5.1 Navsari: Looking ahead 80 5.2 Surviving the gaps 81 5.3 Initiatives 82 5.4 Responsive Navsari 87 Bibliography 89 Annexures 93