CONTENTSChapter 1: Introduction 1 1.1 Water And It's Importance 1 1.2 Challenges in Urban Water Sector 1 1.3 Need for Research 2 1.4 Need for water pricing 3 1.5 Objectives of the Water Pricing 4 1.6 Urban water sector in Gujarat state: 4 1.7 Urban Water Supply 5 1.8 Focus of the study: 7 1.9 Aim Of The Study: 9 1.10 Objectives 9 1.11 Scope and Limitation 10 1.12 Methodology 10 Chapter 2: Literature Review 12 2.1. Issues in the Developing Countries 12 2.2. Characteristics of urban water supply systems 12 2.3. Five year plan: Urban water sector 13 2.4. Importance of Water Tariff 15 2.5. Instruments of Urban Water Charging 16 2.6. Types of tariff Structure 17 2.7. Summary 21 Chapter 3: Present Water Supply Status Of ULB 23 SECTION I: INTRODUCTION TO MAHESANA TOWN 23 3.1. Population and Growth of Mahesana 23 3.2. Water Supply in Mahesana town: 26 3.2.1. Source of Water Supply: 26 3.2.2. Water zone: 27 3.2.3. Liters per capita per day supply: 28 3.2.4. Service Coverage: 28 3.2.5. Level of service available in slum: 28 3.2.6. Supply Duration: 28 3.2.7. Unaccounted for water: 28 3.2.8. Water quality and Treatment 29 3.2.9. Total Staff: 29 3.2.10. Demand Projection: 29 3.2.11. Observations: Status of water supply in Mahesana 30 SECTION II: INTRODUCTION TO NAVSARI TOWN 30 3.3. Population and Growth rate of Navsari Town: 31 3.4. Water Supply Status: Navsari Town 32 3.4.1. Source of drinking water: 32 3.4.2. Water Zone: 33 3.4.3. Per capita supply: 33 3.4.4. Service Coverage: 34 3.4.5. Level of service Available in Slum: 34 3.4.6. Supply Duration: 34 3.4.7. Unaccounted for water: 34 3.4.8. Total Staff: 35 3.4.9. Water Quality and Treatment: 35 3.4.10. Demand Projection: 35 3.4.11. Observations: Status of water supply in Navsari 35 3.5. Summary: Water Supply Status 36 Chapter 4: Financial Performance of ULB 37 4.1. Source of Revenue Income 37 4.2. Municipal Finance Scenario: Mahesana Town 37 4.3. Municipal Finance Scenario: Navsari Town 39 4.4. Financial Status in Water sector 41 4.4.1. Income: Water supply Sector 42 4.4.2. Expenditure: Water supply Sector 42 4.4.3. Per capita deficit in Water supply 43 4.4.4. Cost Recovery in Water Sector 44 4.4.5. Observations: Navsari - Financial status of water supply 44 4.4.6. Observations: Mahesana - Financial status of water supply 45 4.5 Summary: Financial Status of ULB 45 Chapter 5: Pricing Analysis 47 5.1. No. Of Water connection 48 5.2. Existing Tariff structure and Connection Fee 48 5.3. Cost recovery comparison with other cities 49 5.4. Hypothesis 50 Chapter 6: User's Response to Water supply services & Water pricing 53 6.1. Socio- Economic Profile 53 6.2. User's Opinion: 55 6.2.1. Source of Water Supply 55 6.2.2. Supply Duration 55 6.2.3. Satisfaction Level: Supply Duration 56 6.2.4. Willingness to pay 57 6.2.5. 24 X 7 Water Supply & Water Metering 58 6.2.6. Satisfaction Level: Quality Of Water 59 6.2.7. Quality of Water and willingness to Pay 60 6.2.8. Ability to Pay 61 6.2.9. Water supply status: Slums 62 6.2.10. Type of Charging: 62 6.2.11. Privatization: 62 6.3. Observations from Primary survey: 63 Chapter 7: Key Issues, Recommendation & Conclusion 65 7.1. Key Issues: 65 7.2. Recommendations: 69 7.3. Conclusion: 76 Appendix References