Contents
Preface vii
Section 1 Introduction to ERP and Enterprise Applications
1.ERP Overview 3
Section 2 Implementation and Support
2. ERP lmplementation-:Life Cycle, Methodologies and Strategy 27
3. Business Case and Return on IQvestment Analysis for ERP 56
4. Selecting Consulting Partner 65
5. ERP Package Selection 76
6. ERP Project Team and Project Organisation Structure 88
7. ERP Project Management 97
8. Managing Requirements 120
9. Business Process Reengineering 126
10. Business Process Modelling and Business Modelling 149
11. Gaps Identification and Strategies to Bridge the Gap 163
12. Configuring and Te ing of the Solution 171
13.Managing ERP Security 184
14. Data Migration 190
15. Cutover Planning anf Go live Preparation 200
16. Training 206
17.Change Management 217
18. Success or Failure of ERP Implementlltion 229
19. Application Support 240
Section 3 ERP Functional Modules
20. Human Capital Management 279
21. Financial Management 298
22. Procurement and Inventory Management Through ERP 307
23. Supplier Relationship Management 332
24. Production Planning and Execution 350
25. Supply Chain Planning 377
26. Sales and Service 399
27. Logistics Execution: Warehouse and Transport Management 417
28. Customer Relationship Management 434
29. Quality Management 446
30. Maintenance Management and Enterprise Asset Management 456
31. Product Lifecycle Management 468
Section 4 Technology Areas of ERP and Enterprise Applications
32.Portal, Content Management and Knowledge Management 489
33. Data Warehousing, Data Mining, Business Intelligence and Analytics 502
34. ERP and Enterprise Applications-Emerging Trends 524
Section 5 ERP for Industries
35. ERPs for Different Manufacturing Industries 551
36. ERPs for Different Service Industries 564
Section 6 Case Studies 587
Index 595