CONTENTS
PART I Introduction 1
Chapter 1 Meeting Present and Emerging Strategic Human Resource Challenges 1
PART II The Contexts of Human Resource Management 48
Chapter 2 Managing Work Flows and Conducting Job Analysis 48
Chapter 3 Understanding Equal Opportunity and the Legal Environment 87
Chapter 4 Managing Diversity 123
PART III Staffing 155
Chapter 5 Recruiting and Selecting Employees 155
Chapter 6 Managing Employee Separations, Downsizing, and Outplacement 189
PART IV Employee Development 211
Chapter 7 Appraising and Managing Performance 211
Chapter 8 Training the Workforce 244 Chapter 9 Developing Careers 275
PART V Compensation 301
Chapter 10 Managing Compensation 301
Chapter 11 Rewarding Performance 338
Chapter 12 Designing and Administering Benefits 372
PART VI Governance 409
Chapter 13 Developing Employee Relations 409
Chapter 14 Respecting Employee Rights and Managing Discipline 439
Chapter 15 Working with Organized Labor 474
Chapter 16 Managing Workplace Safety and Health 510
Chapter 17 International HRM Challenge 538