CONTENTS
Section One
Nature and Context of Operations Management /
1 Introduction to the Field 2
2 Operations Strategy and Competitiveness 22
3 Project Management 46
Section Two
Product Design and Process Selection 81
4 Product Design and Process Selection— Manufacturing 82
Supplement 4 Operations Technology 119
5 Product Design and Process Selection— Services 140
Supplement 5 Waiting Line Management 168
6 Quality Management 198 Supplement 6 Statistical Quality Control
Methods 235
Section Three
Design of Facilities and Jobs 261
7 Strategic Capacity Planning 262 Supplement 7 Linear Programming 29 Z
8 Just-in-Time Production Systems 322
9 Facility Location 350
10 Facility Layout 374
11 Job Design and Work Measurement 412 Supplement II Learning Curves 445
Section Four
Managing the Supply Chain 463
580
12 Supply-Chain Management 464
13 Forecasting 496
14 Aggregate Planning 550
15 Inventory Systems for Independent Demand
16 Inventory Systems for Dependent Demand: MRP-Type Systems 624
Supplement 16 SAP R/3 669
17 Operations Scheduling 678
Supplement 17 Simulation 713
Section Five
Revising the System 741
18 Operations Consulting 742
19 Business Process Reengineering 764
20 Synchronous Manufacturing and Theory of Constraints 788
Appendixes 833
A. Financial Analysis of Operations 834
B. Uniformly Distributed Random Digits 855
C. Normally Distributed Random Digits 856
D. Areas of the Standard Normal Distribution 857
E. Areas of the Cumulative Standard Normal Distribution 858
F. Negative Exponential Distribution: Values of e~x 860
G. Interest Tables 862
Answers to Selected Problem 866
Photo Credits 869
Name Index 871
Subject Index 876