CONTENTS
1. Nature of Human Resource Development 1
1.1 Introduction
1.2 Features of Human Resource Management
1.3 Features of Human Resource Development
1.4 Problems and Solutions Related to Human Resource Practices
1.5 Features of Human Resource Planning
1.6 Limitations of Human Resource Planning
1.7 Summary
1.8 Keywords
1.9 Self-assessment questions
1.10 Case Study
2. Human Resource Planning 23
2.1 Introduction
2.2 Human Resource Plaraiing
2.3 Features of Human Resource Planning
2.4 Methods and steps in Human Resource Planning
2.5 Example of Human Resource Planning
2.6 Attrition
2.7 Summary
2.8 Key Words
2.9 Self-assessment questions
3. Job Analysis, Job Description, Job Specification and Job Evaluation 39
3.1 Introduction
3.2 Features of Job Analysis
3.3 Job Description and Job Specification
3.4 Job Evaluation
3.5 Techniques of Job Evaluation
3.6 Summaiy
3.7 Key Words
3.8 Self-assessment questions
4. Recruitment, Selection, Promotion and Transfer 69
4.1 Introduction
4.2 Concept of Recruitment
4.3 Recruitment Process
4.4 Aspects of Recruitment
4.5 Concept of Selection
4.6 The Selection Process
4.7 Promotion
4.8 Transfer
4.9 Summary
4.10 Keywords
4.11 Self-assessment questions
4.12 Case Study
4.13 Annexure
5. Training and Development 97
5.1 Introduction
5.2 Objectives of Training
5.3 Role of Trainer
5.4 Identification of Trairiing Needs
5.5 Methodology of Training and Development
5.6 Evaluating the Training Program
5.7 Summaiy
5.8 Key Words
5.9 Self-assessment questions
5.10 Case Study
6. Performance Improvement 133
6.1 Introduction
6.2 Performance Counseling
6.3 Features of Perfonnance Counseling
6.4 Process in Performance Counseling
6.5 Potential Appraisal
6.6 Features of Potential Appraisal
6.7 Summary
6.8 Key Words
6.9 Self-assessment questions
6.10 Case Study
7. Performance Appraisal 155
7.1 Introduction
7.2 Features of Performance Appraisal
7.3 Examples of Perfoimance Appraisal
7.4 Methods of Performance Appraisal
7.5 Summary
7.6 Key Words
7.7 Self-assessment questions
7.8 Case Study
8. Career and Succession Planning 209
8.1 Introduction
8.2 Career Planning
8.3 Features of Career Planning
8.4 Succession Planning
8.5 Features of Succession Planning
8.6 Summary
8.7 Key Words
8.8 Self-assessment questions
8.9 Case Study
9. Quality Management 235
9.1 Introduction
9.2 Features of Total Quality Management
9.3 Tenets of Total Quality Management
9.4 Elements of TQM
9.5 Features of Quality
9.6 Features of Quality Circles
9.7 Features of Quality Control
9.8 Summary
9.9 Key Words
9.10 Self-assessment questions
9.11 Case Study
10. HRD Audit 257
10.1 Introduction
10.2 Concept of HRD Audit
10.3 Role of HRD Audit in Business Improvement
10.4 Methodology of HRD Audit
10.5 Limitations of HRD Audit
10.6 Summary
10.7 Keywords
10.8 Self-assessment questions
11. Managing Change Through Continuous Improvement 275
11.1 Introduction
11.2 Challenges before the Human Resource Manager
11.3 Responding to change
11.4 Effect of competition on Human Resource Management
11.5 Techniques of Continuous Improvement
11.6 Summary
11.7 Keywords
11.8 Self-assessment questions
11.9 Case Study
12. Good HR Practices 299
12.1 Introduction
12.2 Components of good HR Practices
12.3 Research Evidence
12.4 Impact of good HR Practices
12.5 HRD and Organizational Effectiveness
12.6 Approaches to evaluate HR Functions
12.7 Summary
12.8 Keywords
12.9 Self-assessment questions
13. Recent Techniques in Human Resource Management 335
13.1 Introduction
13.2 Recent Techniques
13.3 Employees for Lease
13.4 Moon Lighting by Employees
13.5 Dual career Groups
13.6 Flexi time and Flexi work
13.7 Training and Development
13.8 Management participation in Employees' Organisations
13.9 Consumer participation in Collective Bargaining
13.10 Collaborative Management-Multi Dimensional Approaches
13.11 Employee's Proxy
13.12 Human Resource Accounting
13.13 Organizational Politics
13.14 Voluntary Retirement Scheme
13.15 Future of HRM
13.16 Summary
13.17 Key words
13.18 Self-assessment questions
14. Human Resource Practices in Information Technology Industry 393
14.1 Introduction
14.2 Best Practices in an Industry
14.3 Compensation Structure
14.4 Knowledge Management
14.5 60 HR practices
14.6 Summary
14.7 Keywords
14.8 Self-assessment questions