CONTENTS
1. Introduction to Organisational Behaviour 1
1.1 Introduction
1.2 Historical Development of Organizational Behaviour
1.3 The Great Depression
1.4 The Rise of Trade Unionism
1.5 Hawthorne Experiments
1.6 Emerging Concerns in Organizational Behaviour
1.7 Summary
1.8 Self-assessment Questions
2. Understanding Organisational Behaviour 21
2.1 Introduction
2.2 Fundamental Concepts of Organisational Behaviour
2.3 Various Organisation Models
2.4 Summary
2.5 Self-assessment Questions
3. Perception 33
3.1 Introduction
3.2 Significance of Perception
3.3 Principles of Perceptual Selection
3.4 External Attention Factors
3.5 Internal Set Factors
3.6 Perceptual Set in Organisational Settings
3.7 Characteristics of Perceiver and Perceived
3.8 Summary
3.9 Case Study
3.10 Self-assessment Questions
4. Personality 55
4.1 Introduction
4.2 Determinants of Personality
4.3 Personality and Organisation
4.4 Personality Structure
4.5 Personality and Behaviour
4.6 Summary
4.7 Case Study
4.8 Self-assessment Questions
5. Attitudes 85
5.1 Introduction
5.2 Nature of Attitude
5.3 Arousal of Attitude
5.4 Attitudes and Values
5.5 Attitudes and Opinions
5.6 Attitudes, Beliefs and Ideology
5.7 Attitude and Prejudice
5.8 Characteristics of Attitudes
5.9 Attitude Formation
5.10 Measurement of Attitudes
5.11 Changing Attitudes
5.12 Attitudes and Behaviour
5.13 Source of Job Satisfaction
5.14 Summary
5.15 Self-assessment Questions
6. Motivation: The Whys of Human Behaviour 109
6.1 Introduction
6.2 Characteristics and Classification of Motives
6.3 Money as a Motivator
6.4 Summary
6.5 Self-assessment Questions
7. Work Motivation Theories 123
7.1 Introduction
7.2 Abraham Maslow' s Theory of need Hierarchy
7.3 Herzberg's Two Factor Theory of Motivation
7.4 Alderfer's Erg Theory
7.5 Vroom's Expectancy Theory of Motivation
7.6 The Porter- Lawler Model
7.7 Equity Theory of Work Motivation
7.8 Attribution Theory
7.9 Theory X and Theory Y
7.10 Pygnialion in Management
7.11 Summary
7.12 Case Study
7.13 Self-assessment Questions
8. Morale 147
8.1 Introduction
8.2 Indicators of Morale
8.3 Various Aspects of Morale
8.4 Improving Employee Morale
8.5 Summary
8.6 Self-assessment Questions
9. Work and Conditions of Work 165
9.1 Introduction
9.2 Characteristics of Work
9.3 Creating a Favourable Work Environment
9.4 Summary
9.5 Self-assessment Questions
10. Conflict Management 175
10.1 Introduction
10.2 Levels of Conflict in Organizational Behaviour
10.3 Varieties of Conflict
10.4 Interpersonal Conflict Handling Styles
10.5 Interpersonal Conflict Management Styles
10.6 Negotiations in Conflict Management
10.7 Mediation
10.8 Case Study
10.9 Self-assessment Questions
11. Group Dynamics 193
11.1 Introductiori
11.2 Classification / Types of Groups
11.3 Teams and Types of Teams
11.4 Developmental Stages of Teams
11.5 Influences on Team Effectiveness
11.6 Team Diversity
11.7 Groupthink Process and Remedies to Overcome Groupthink
11.8 Group Maturity
11.9 Groups: A Sociological View
11.10 Effective Team Working
11.11 Case Study
11.12 Self-assessment Questions
12. Stress Management 215
12.1 Introduction
12.2 Types of Stress / Stressors
12.3 Management of Stress
12.4 Ways to Overcome Stress
12.5 Summary
12.6 Case Study
12.7 Self-assessment Questions
13. Leadership 233
13.1 Introduction
13.2 Classic Studies on Leadership
13.3 leadership Skills and Styles
13.4 irieories of Leadership
13.5 Latest Trends in Leadership
13.6 Summary
13.7 Case Study
13.8 Self-assessment Questions
14. Management of Organisational Change 267
14.1 Introduction
14.2 Forces for Change
14.3 Organisational Resistance to Change
14.4 How Resistance to Change can be Overcome
14.5 Planning to Overcome Change
14.6 Summary
14.7 Case Study
14.8 Self-assessment Questions
15. Organisational Culture 295
15.1 Introduction
15.2 Development and Levels of Organisational Culture 15.3 Types of Corporate Cultures
15.4 Managing Cultural Diversity
15.5 How Employees Learn Culture in an Organisation
15.6 Matching People with Cultures
15.7 Concept of Organi sational Socialization
15.8 Summary
15.9 Self-assessment Questions
16. Organisational Power and Politics 313
16.1 Introduction
16.2 Dependency Theory of Power
16.3 Dependency, Power, and Bargaining Outcomes
16.4 Bases and Sources of Power
16.5 Effective use of Power
16.6 Political Behaviour and Organizational Politics
16.7 Personality and Political Behaviour
16.8 Summary
16.9 Case Study
16.10 Self-assessment Questions
Appendix A: Suggested Reference Books 333