Service operations management : the total experience

By:

Parker, David W

Publication details: Edward Elgar Pub. Ltd. 2012 CheltenhamDescription: xix,557pISBN:

9781781006221

DDC classification:

658 PAR

Contents:

Contents Acknowledgements xvi List of abbreviations xvii 1Introduction to service operations management 1 2Developing a service operations strategy 42 3Service process improvement 94 4Leadership and teams in service operations management 138 5Service supply and logistics networks 192 6Innovation and services development 227 7Service operations performance quality 262 8Sustainable service operations 320 9Service operations performance 362 10Not-for-profit and public service operations management 403 11Pursuit of simplicity in service operations 448 12Electronic-service operations management 491 Index 535

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Holdings
Item type	Current library	Collection	Call number	Status	Date due	Barcode	Item holds
Book	CEPT Library	Faculty of Management	658 PAR	Available		013506

Total holds: 0

Contents
Acknowledgements xvi
List of abbreviations xvii
1Introduction to service operations management 1
2Developing a service operations strategy 42
3Service process improvement 94
4Leadership and teams in service operations management 138
5Service supply and logistics networks 192
6Innovation and services development 227
7Service operations performance quality 262
8Sustainable service operations 320
9Service operations performance 362
10Not-for-profit and public service operations management 403
11Pursuit of simplicity in service operations 448
12Electronic-service operations management 491
Index 535

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