CONTENTS : Foreword Preface Acknowledgements HRD for Workers and Support Staff: An overview 1 of the current status in Indian Organizations Uma Jain and Jomon M.G. PART ONE : PERSONAL GROWTH TRAINING Increasing Self Awareness for Workers 23 Anil Trivedi and Sanjay Sheth Creating Co-ownership and Empowerment 28 K. K. Mehta Workers' Training in Behavioural Skills 35 Varanasi Bhaskara Rao Human Resources Development: BPC's Mission 49 Vipin J. Buch and Vijay Bhosale Experiences of Personal Effectiveness 59 Training for Workers Sapna Mathur Personal Growth Laboratory for Corporate 74 Executives and Workers T. V. Mathew PART TWO : HRD FOR QUALITY Ceat Customer Care: A Total Quality Process 85 R. Thyagarajan, Purnima Rao and Capt. V.K. Kaipa Developing Problem Solving Teams at Grasim, Nagda 94 Subhash Jain Quality Innovations at Lakshmi Cement 102 D. V. Sharma Human Resources Development through 110 Quality Circles in Indo Gulf Kaushal Kumar Saxena Operative Training at ATIRA in the last decade 119 M. D. Patel and Rajiv S. Sharma PART THREE : HRD SYSTEM INTERVENTIONS HRD for Workers in Samtel Group 135 Corporate Training Group, Samtel Developing Values amongst Workers at KOEL 155 V. G. Vibhute, M. K. Dol and Anita George Total Grassroot Level Employee 165 Involvement at Pfizer Vanraj Jhala and Shreesh Jamdar Interventions in the Quality of Personal Life- 173 An Approach to HRD for Workers K. K. Anirudhan, Harismita Trivedi and Monika S. Sawhney HRD Interventions for Excellence through 183 Empowerment at ACE Designers G. R. Ramanath Think of Workers as Human Beings: 199 Perspective in a Public Sector Undertaking Brig. K. N. Sharma Development of Workers through Employee 210 Development Programme K. J. A. Swarup HRD Activities in Masoneilan (India) 220 K. S. S. Pillai Dealing with Absenteeism in the 227 Government Sector K. Rama Mohan Rao Training for Attitudinal Change of 233 Workers at ITI, Naini Fuzail Ahmad Workers Training in J K Synthetics 243 L. B. Rao, Ashwin Gupta and M. P. Sharma PART FOUR: HRD FOR SUPPORT STAFF Experiences, Aspirations and Expectations 253 of Support Staff: Implications for HRD Action Uma Jain Supervisory Effectiveness programme at Samtel 270 Corporate Training Group, Samtel PART FIVE : TRADE UNIONS AND HRD Western Railway Mazdoor Sangh - Role of trade 291 unions and union leaders in developing workers S. B. Kulkarni PART SIX : RTC PROCEEDINGS An overview of the Round Table Conference 303 Uma Jain and Jomon M. G. Ideas, Experiences and Interventions: 321 Some Excerpts from RTC Uma Jain and Jomon M. G. Bibliography 343 List of Authors 345 Subject Index 349