CONTENTS Prefacexiv Acknowledgementxx PART I ORGANIZATIONAL BEHAVIOR: AN INTRODUCTION CHAPTER 1The Nature and Study of Organizations 1 CHAPTER 2Work in the Twenty-First Century: The Changing World of People and Organizations 33 PART II BASIC HUMAN PROCESSES CHAPTER 3 Perception and Learning: Understanding and Adapting to the Work Environment70 CHAPTER 4Individual Differences: Personality and Abilities 107 PART III THE INDIVIDUAL IN THE ORGANIZATION CHAPTER 5 Motivation in Organizations 140 CHAPTER 6 Work-Related Attitudes: Feelings About fobs, Organizations, and People175 CHAPTER 7 Career Development and Work Stress 211 PART IV GROUP PROCESSES CHAPTER 8 Group Dynamics and Teamwork 247 CHAPTER 9 Interpersonal Communication in Organizations 287 CHAPTER 10 Decision Making in Organizations 329 CHAPTER 11 Helping, Cooperation, and Conflict in Organizations 367 PART V INFLUENCING OTHERS CHAPTER 12 Influence, Power, and Politics in Organizations 400 CHAPTER 13 Leadership: Its Nature and Impact in Organizations 431 PART VI ORGANIZATIONAL PROCESSES CHAPTER 14 The Work Environment-Culture and Technology 468 CHAPTER 15 Organizational Structure and Design 503 CHAPTER 16 Organizational Change and Development 543