CONTENTS : Preface: A Principle-Centered Approach 13 SECTION 1: PERSONAL AND INTERPERSONAL EFFECTIVENESS Introduction to Section 1 29 Chapter 1 Characteristics of Principle-Centered Leaders 33 Chapter 2 Seven Habits Revisited 40 Chapter 3 Three Resolutions 48 Chapter 4 Primary Greatness 57 Chapter 5 A Break with the Past 67 Chapter 6 Six Days of Creation 79 Chapter 7 Seven Deadly Sins 87 Chapter 8 Moral Compassing 94 Chapter 9 Principle-Centered Power 101 Chapter 10 Clearing Communication Lines 109 Chapter 11 Thirty Methods of Influence 119 Chapter 12 Eight Ways to Enrich Marriage and Family Relationships 130 Chapter 13 Making Champions of Your Children 144 SECTION 2 : MANAGERIAL AND ORGANIZATIONAL DEVELOPMENT Introduction to Section 2 153 Chapter 14 Abundance Managers 157 Chapter 15 Seven Chronic Problems 163 Chapter 16 Shifting Your Management Paradigm 173 Chapter 17 Advantages of the PS Paradigm 181 Chapter 18 Six Conditions of Empowerment 190 Chapter 19 Managing Expectations 202 Chapter 20 Oragnizational Control Versus Self-Supervision 210 Chapter 21 Involving People in the Problem 217 Chapter 22 Using Stakeholder Information Systems 224 Chapter 23 Completed Staff Work 236 Chapter 24 Manage from the Left, Lead from the Right 244 Chapter 25 Principles of Total Quality 250 Chapter 26 Total Quality Leadership 261 Chapter 27 Seven Habits and Deming's 14 Points 267 Chapter 28 Transforming a Swamp into and Oasis 278 Chapter 29 Corporate Constitutions 288 Chapter 30 Universal Mission Statement 295 Chapter 31 Principle-Centered Learning Environments 302 Epilogue : Fishing the Stream 313 A Personal Note 323 Acknowledgments 325 Index 327