CONTETNS Introduction v Acknowledgements ix 1 Why Measure Anything? 1 2 The Unchanged Customer Demand for Improvement 11 The two key differentiators of construction best practice 26 The six goals of construction best practice 27 3 The Link Between Profits, Competitiveness And Measurement 35 4 The Structure Of Performance Measurement 51 Definitions of terms 51 5 The Virtual Firm 61 6 Effective Leadership 77 7 Performance Measurement at Project Level 95 Supply-side action plan for the introduction of performance measurement at project level 107 8 BPerformance Measurement at Strategic Level 131 Supply-side action plan for the introduction of performance measurement at strategic level 157 9 The Client's Selection Process 165 Internal change process for demand-side clients who want to embrace value-based selection 181 Value-based selection of a fully integrated design and construction team - for use by all demand-side clients 193 Value-based selection questionnaire for assessing the skill and experience of an integrated design and construction team 198 Further Reading and Help 203 Index 212