CONTENT : Foreword xiii Preface xv Acknowledgements xvii UNIT I PERFORMANCE MANAGEMENT-PERSPECTIVE 1.Performance Management: An Introduction 3 2.Performance Management: Concept and Principles 6 3.Performance Management (PM): An Overview 16 4.Performance Management: In Practice 24 5.Emerging Practices in Performance Management 29 6.Creating More Effective Performance Management Systems 31 7.Balanced Scorecard Approach to Performance Management 36 UNIT II PERFORMANCE APPRAISAL 8.Performance Appraisal and Expectancy Theory 41 9.Performance Appraisal: Conceptual Approach 45 10. Objectives of Performance Appraisals: The Traditional and New Components . 55 11.Performance Planning through KRAs 61 12.Developmental Focus in Performance Management 66 UNIT III METHODS OF PERFORMANCE APPRAISAL 13. Potential Appraisal 71 14. Self-Appraisal 78 15. Potential Assessment Methods' 81 16. 360 Degree Performance Appraisal System 86 17. Team Appraisal 92 18. Performance Review 94 19. Typical Errors or Weakness of Ratings and Some Concerns 96 20. Manager's Role in Effective doing the Performance Appraisal 107 UNIT IV PERFORMANCE DEVELOPMENT 21. Performance Analysis 117 22. Performance Feedback and Performance Counselling 119 23. Types of Appraisal Interview or Appraisal Discussion 130 24. Performance Coaching 133 25. Mentoring for Development 135 26. Competency Mapping and Development 138 27. Assessment and Development Centre Roles 145 28. Self-Development 152 29. Career Planning and Management-Two-Way Process 157 30. Executive Development 163 31. Placement 167 UNITY DEVELOPING AND IMPLEMENTING PERFORMANCE MANAGEMENT 32. Critical Factors in Developing an Effective Appraisal System 171 33. Designing and Introducing a Performance Management System 181 34. Modifying Performance Appraisal System-A Case Study 184 35. Implementing Appraisal Systems 190 36. Precautions while Implementing Performance Management System 197 UNIT VI PERFORMANCE MANAGEMENT IN INTERNATIONAL CONTEXT 37. Performance Management (PM) 203 38. Criteria for Performance Appraisal of Expatriates 213 39. Performance Management of Host Country Employees 224 UNIT VII LINKAGES AND FOLLOW-UP OF PERFORMANCE MANAGEMENT 40. Role of HR Department-Follow-up Action on Performance Management System 231 41. Relating Performance Management to Rewards 235 42. Cultural Factors in Appraisal System 238 43. Problems of Confidentiality 240 44. Ethics in Performance Evaluation 242 45. Organisational Factors for Success of Appraisal System 246 46. Variable Pay: Incentives for Performance 250 47. Performance-based Managerial Compensation Schemes 257 48. Training on Performance Management 267 49. Performance Management and TQM 269 50. Balanced Scorecard for HR (Result-based HR Performance Measures) 271 UNIT VIII PERFORMANCE MANAGEMENT PRACTICES/FORMATS 51. Performance Management System in a Software Organisation 283 52. Performance Management System at Titan 286 53. Performance Management in Infosys 292 54. Performance Appraisal: AAI International 294 55. Annual Performance Appraisal-ABC Company 300 56. Performance Appraisal System-L&T Ltd. 310 57. Evaluation Format for Branch Manager 313 58. Performance Appraisal System at IDBI Bank Ltd., Mumbai 321 UNIT IX ANNEXURES I. Question Papers (AIMA) 333 II. Sample Questions 342 III. Multiple Choice Questions 344 IV. Performance Management-Assignments 355 V. Case Studies 367 VI. Sample Questionnaire for Project Studies 378 VII. Performance Appraiser's Checklist 388 VIII. Appraisal Report-Humour of the Day 390 IX. Supervisor's Apprehensions about Changing Performance Appraisal System 391 X. Illustration: Designing HR Scorecard Report 395 References 398 Index 399