CONTENTS Preface xxv 1. INTRODUCTION 1 What Is Organizational Behavior? 2 2. The Individual 2 Foundations of Individual Behavior 46 3 Attitudes and Job Satisfaction 76 4 Personality and Values 108 5 Perception and Individual Decision Making 154 Chapter 6 Motivation Concepts 190 Chapter 7 Motivation: From Concepts to Applications 230 Chapter 8 Emotions and Moods 272 3. The Group 9 Foundations of Group Behaviour 308 10 Understanding Work Teams 346 11 Communication 378 12 Basic Approaches to Leadership 416 13 Contemporary Issues in Leadership 448 14 Power and Politics 490 15 Conflict and Negotiation 528 4. The Organization System 16 Foundations of Organization Structure 562 17 Organizational Culture 598 18 Human Resource Policies and Practices 638 5. Organizational Dynamics 19 Organizational Change and Stress Management 678 Appendix 721 Comprehensive Cases 728