CONTENTS : Preface xxv 1. INTRODUCTION Chapter 1 What Is Organizational Behavior? 2 2. The Individual Chapter 2 Foundations of Individual Behavior 46 Chapter 3 Attitudes and Job Satisfaction 76 Chapter 4 Personality and Values 108 Chapter 5 Perception and Individual Decision Making 154 Chapter 6 Motivation Concepts 190 Chapter 7 Motivation: From Concepts to Applications 230 Chapter 8 Emotions and Moods 272 3. The Group Chapter 9 Foundations of Group Behaviour 308 Chapter 10 Understanding Work Teams 346 Chapter 11 Communication 378 Chapter 12 Basic Approaches to Leadership 416 Chapter 13 Contemporary Issues in Leadership 448 Chapter 14 Power and Politics 490 Chapter 15 Conflict and Negotiation 528 4. The Organization System Chapter 16 Foundations of Organization Structure 562 Chapter 17 Organizational Culture 598 Chapter 18 Human Resource Policies and Practices 638 5. Organizational Dynamics Chapter 19 Organizational Change and Stress Management 678 Appendix 721 Comprehensive Cases 728