CONTENT PREFACE ii PART ONE Introduction 1 1.Introduction to the Field of Organizational Behavior 2 PART TWO Individual Behavior and Processes 2.Individual Behavior, Values, and Personality 44 3.Perception and Learning in Organizations 84 4. Workplace Emotions and Attitudes118 5. Motivation in the Workplace148 6. Applied Performance Practices182 7.Work-Related Stress and Stress Management 214 PART THREE Team Processes 242 8. Decision Making and Creativity243 9. Foundations of Team Dynamics275 10. Developing High-Performance Teams305 11.Communicating in Teams and Organizations333 12.Power and Influence in the Workplace369 13.Conflict and Negotiation in the Workplace 399 14.Leadership in Organizational Settings427 PART FOUR Organizational Processes 459 15. Organizational Structure and Design 460 16.Organizational Culture490 17.Organizational Change519 ADDITIONAL CASES Case 1: Aegis Electronic Group, Inc. 547 Case 2: Arctic Mining Consultants 550 Case 3: Big Screen's Big Failure 552 Case 4: Keeping Suzanne Chalmers 557 Case 5: Magic Cable 559 Case 6: Perfect Pizzeria 563 Case 7: Two Men and a Truck International 564 Video Summaries 569-572 APPENDIX A Theory Building and Systematic Research Methods557 APPENDIX B Scoring Keys for Self-Assessment Exercises565 GLOSSARY 575 NOTES 583 PHOTO CREDITS 656 COMPANY INDEX 658 NAME INDEX 661 SUBJECT INDEX 681 URL INDEX 688