CONTENTS Preface: Getting Acquainted xv Hunger for Opportunity xx Sorry for Being Me xxii Acknowledgements xxix Prologue: A Nobel-laureate's thoughts on The Remaking of Man xxxiii I. UNDERSTANDING ORDERLINESS 1. THE WORLD OUT THERE 5 Two Worlds Out There 6 Change Transitions: Past, Present, and Future 10 The Family Values 18 The Slum-dwelling Workforce 21 Globalisation 21 Quality of the Polity 24 The Case of Mumbai Deluge: July 2005 31 Self-help and Quality of Life 40 Notes 41 2. HIGH-PERFORMING WORKPLACES 44 Discipline of High-performing Real-teams 45 Real Teams and Real Task 51 Time Effectiveness 53 Organisational DNA: Changing to a Healthy Organisation 56 Future of the Global Workplace 59 A Culture for Innovation and Discipline 61 Jessop Story of Culture Change 63 Notes 64 3. ORDERLY WORKPLACE BEHAVIOUR: THE ESSENCE OF DISCIPLINED WORKLIFE 66 Happiness Economics 67 Concept of Orderliness 68 Need for Orderly Approaches 75 The Quality Factor 77 Employee Discipline and Performance Levels 80 Need for High Managerial Calibre 85 Positive Workforce Attributes 86 Unpredictability, Orderliness and Discipline 89 Human Behaviour and the Task System 90 Organisational Culture and the Human Factor 91 Discipline by Objectives 92 Discipline and Workplace Orderliness 93 Overtaking Not Allowed 95 Notes 97 4. CAUSES OF DISORDER 99 World of Disorder 100 Fallacies of the Law 109 Reality of Whistleblowing 111 State of the Bureaucracy 115 The Toxic Leader 119 Imbalance between Compliance and Initiative: Precondition for Insubordination 122 Causes of Indiscipline 127 Man, Material Sciences and Morality 130 Notes132 5. IN SEARCH OF ORDERLINESS: THE NATIONAL PERSPECTIVE 135 The Wind of Change: Can-do-will-do: To a more Prosperous 2025 136 The National Requisites 137 India Empowered 140 Redesigning India 145 Corporate Philanthropy Albeit Social Responsibility 147 Organisation's Internal Contexts 156 Healthy Social Structuring 160 Trust 161 Challenge 162 Balance 163 Confusion Around Work vs Waste 164 Notes 166 II. RESTORING ORDERLINESS 6. FACILITATING ORDERLINESS 174 Energising Leadership 177 Scrupulous Managing 182 Reward-Punishment vs Intrinsic Discipline 183 Constructive Discipline 185 Using Progressive Discipline 191 Disciplining Professionals 193 Notes 195 7. PREVENTIVE INTERVENTIONS 197 Traditional Discipline System 197 Conducing Workplace Discipline 203 Constructive Programme for Orderliness 210 The Case of Innocent Deviance 212 Notes 213 8. CORRECTIONAL APPROACH 219 Redeeming Individual Self-Respect 221 Disciplinary Interviewing 233 Sustaining a New Philosophy 240 Persuasive Communication 243 Exercising Restraint 245 Story of a Reformation 246 Notes 246 9. DETERRENT STANCES TO MANAGE DISCIPLINE 248 Organisational Discipline 249 Maintenance of Discipline 250 Ethics of Punishment 252 Disciplinary Action 253 Discharge Simplicitor 261 Fall-out of a Punishing Approach: A Case Study 263 Notes 264 10. INCENTIVISING ORDERLINESS 269 Discipline as a Learning Process 270 Rewarding for Requisite Behaviour 273 Rewarding through Engaged Transactional Support 292 Japanese Way at Maruti Udyog 297 Notes 299 III. INSTITUTIONALISING ORDERLINESS 11. ROOTS OF ORDERLINESS: WALKING THE TALK 306 Driving Performance Transformation 306 Emphasise the Right Brain Conceptual 309 Managing Change 313 Meaningful Organisational Rituals 318 Making Cooperation a Way of Life 320 Maintaining Unity in Diversity 322 HR Philosophy 325 Building Team Performance 328 Listening to the Inner Voice 329 What and How to Learn 331 Business Ethics 332 Imaginative Social Conformity 333 Calculated Fun 337 Keeping Workplace Orderly 339 Mentoring Process at Neyveli Lignite 342 Notes 346 12. DELIVERING JUSTICE 350 Human Resource Primacy vs Traditional Justice 350 Justice in the Disciplinary Process 353 Accountability in Administering Justice 355 Effective Role of Judiciary: A Ray of Great Hope 358 Natural Justice 360 Victimisation 362 Gender Sensitivity and Affirmative Approach 363 The Importance of Affirmative Action 365 Notes 366 13. ORGANISATIONAL CLARITY 368 Organisational Identity 369 Organisational Vision, and Mission 371 Credibility with Stakeholders 374 Internal Climate 376 Practised Values 379 Culture, Values and Beliefs 385 Organisational Ideology 387 Organisational Structure 392 Forte and Core Competencies 397 Positive Work Ethic 400 Commitment and Productivity 403 Keep Rules of Discipline Relevant 405 What is Good Time for a Great Vision? 406 Notes 408 14. ORGANISING: SATISFACTION AND EFFECTIVENESS THROUGH JOB DESIGN 440 What is Organising? 440 Interpreting an Organogram 442 Process of Organising 443 Authority, Responsibility, and Delegation 454 Organising the Universe 460 Notes 461 15. WORKPLACE LEADERSHIP 462 Changing the Culture of Indiscipline 463 Asian and American Leadership Styles 465 Vitality, Leadership, and Influencing Styles 470 Strengths-Management Practice 477 Leadership Styles for Real Teams 479 Feminised Management Style 480 Limits to Supervisory Authority 491 The Vigilance Principle 494 Integrity of Leadership 496 Tough-minded Management by Integrity 497 Leadership Capacity 500 The Leadership Gap 501 The Mystique of J.R.D. 504 Notes 507 Epilogue: Add Prayer to Noble Effort 511 Notes 513 Index 515