CONTENT : USING OPERATIONS TO COMPETE 2 Chapter 1 Operations As a Competitive Weapon Supplement A Decision Making Chapter 2 Operations Strategy Chapter 3Project Management PART II MANAGING PROCESSES 118 Photo Credits Name Index Subject Index Chapter 4 Process Strategy Chapter 5 Process Analysis supplement B Simulation Chapter 6 Process Performance and Quality Chapter 7 Constraint Management Supplement C Waiting Lines Chapter 8 Process Layout Chapter 9 Lean Systems PART III MANAGING VALUE CHAINS 370 Chapter 10 Supply Chain Strategy Chapter 11 Location Chapter 12 Inventory Management Supplement D Special Inventory Models Chapter 13 Forecasting Chapter 14 Sales and Operations Planning Supplement E Linear Programming Chapter 15 Resource Planning Chapter 16 Scheduling Appendix 1 Normal Distribution Appendix 2 Table of Random Numbers CD-ROM SUPPLEMENTS Supplement FComputer-Integrated ManufacturingF1 Supplement G Learning Curve Analysis G1 Supplement HMeasuring Output RatesH1 Supplement I Acceptance Sampling Plans I1 Supplement JFinancial Analysis J1