CONTENTS Preface xiii Section 1 OPERATIONS STRATEGY AND MANAGING CHANGE Chapter 1: Introduction to the Field 3 Chapter 2: Operations Strategy and Competitiveness 23 Technical Note 2-Linear Programming using the Excel Solver 53 Chapter 3: Project Management 71 Chapter 4: Product Design 111 Technical Note 4-Learning Curves141 Section 2 PROCESS SELECTION AND DESIGN Chapter 5: Process Analysis 161 Technical Note 5-Job Design and Work Measurement192 Chapter 6: Manufacturing Process Selection and Design 223 Technical Note 6-Facility Layout242 Chapter 7: Service Process Selection and Design 281 Technical Note 7-Waiting Line Management310 Chapter 8: Quality Mangement: Focus on Six Sigma 339 Technical Note 8-Process Capability and Statistical Quality Control370 Chapter 9: Operations Consulting and Reengineering 399 Section 3 SUPPLY CHAIN DESIGN Chapter 10: Supply Chain Strategy 435 Chapter 11: Strategic Capacity Management 460 Technical Note 11-Facility Location483 Chapter 12: Lean Production 505 Section 4 PLANNING AND CONTROLING THE SUPPLY CHAIN Chapter 13: Forecasting 537 Chapter 14: Aggregate Sales and Operations Planning 589 Chapter 15: Inventory Control 621 Chapter 16: Material Requirements Planning 668 Chapter 17: Operations Scheduling 706 Technical Note 17: Simulation738 Chapter 18: Synchronous Manufacturing and Theory of Constraints 766 Supplement A: Financial Analysis 802 Supplement B: Operations Technology 821 Appendix A: Uniformly Distributed Random Digits 831 Appendix B: Normally Distributed Random Digits 832 Appendix C: Areas of the Standard Normal Distribution 833 Appendix D: Areas of the Cumulative standard Normal Distribution834 Appendix E: Negative Exponential Distribution: Values of e-x1836 Appendix F: Interest Tables 838 Photo Credits 842 Name Index 843 Subject Index 848