CONTENT: Part One Introduction to Management2 1 Modern Management: Skills for Success2 2 Managing: History and Current Thinking26 Part Two Modern Management Challenges48 3Corporate Social Responsibility and Business Ethics48 4 Management and Diversity78 5 Managing in the Global Arena104 Part Three Planning132 6 Principles of Planning132 7 Making Decisions154 8 Strategic Planning 176 9 Plans and Planning Tools202 Part Four Organizing 226 10Fundamentals of Organizing226 11Responsibility, Authority, and Delegation250 12 Managing Human Resources274 13 Organizational Change and Stress298 Part Five .Influencing324 14 Influencing and Communication324 15 Leadership350 16 Motivation380 17 Groups,Teams, and Corporate Culture404 18 Understanding People: Attitudes, Perception, and Learning 430 19 Encouraging Creativity and Innovation452 Part Six Controlling478 20Principles of Controlling 478 21 Production and Control 500 22 Information Technology 532