CONTETNS List o/Tables, Figures, Boxes, Annexes and Abbreviations vii Foreword by Vipin Sharma xiii Preface xvii 1 Overview-despair to hope 1 2 Self-help group bank linkage programme-early signs of a new thrust 13 3 Microfinance institutions-slow recovery from a disaster 33 4 Andhra Pradesh-dream turns nightmare 47 5 Investment climate-fairweather partners 63 6 Social performance management-beyond responsible finance and customer protection 71 7 Policy environment and the regulation-hard times ahead 87 8 National Rural Livelihoods Mission-will it go beyond finance? 99 9 Financial inclusion-march of the banks 107 10 Global trends in microfinance 123 11 Future-beginning again? 129 Appendix 133 Bibliography 139 Index 143 About the Author 149