The editors and contributors v Preface xi 1.The wild frontier ten years on 1 John McDonald 2. The use of standards and models 18 Hans Hofman 3 Metadata matters 34 Kate Cumming 4 Digital preservation - 'the beautiful promise' 5O David Ryan 5 Research in electronic records management 63 Xiaomi An 6.Technologies for preservation 81 Richard J. Marciano and Reagan W. Moore 7 . Legal issues 1O1 David O. Stephens 8 . Ethics and electronic recordmaking 115 9 .Competencies - the asset that counts most: on developing human talents as a prerequisite for successful EDRM changes 129 Thijs Laeven 10. Records management: two case studies from the French private sector 149 Pierre Fuzeau 11 Implementing a solution for electronic recordkeeping in the public sector 163 Judith Ellis 12. Playing the long game - creating and maintaining the links in the value chain 186 Julie McLeod and Catherine Hare Index 195