CONTENTS : Preface to the Third Edition vii Preface to the First Edition xi Abbreviations xxi PARTI Strategic Views of Management Information Systems 1.Introduction to Management Information Systems 3 1.1 Management Information System (MIS): Concept 3 1.2 MIS: Definition 6 1.3 Role of the Management Information System 7 1.4 Impact of the Management Information System 8 1.5 MIS and the User 9 1.6 Management as a Control System 10 1.7 MIS: A Support to the Management 13 1.8 Management Effectivness and MIS 14 1.9 Organisation as a System19 1.10MIS: Organisation Effectiveness 20 Review Questions 22 Cases 24 2.E-business Enterprise 26 2.1 Introduction26 2.2 Organisation of Business in an E-enterprise 29 2.3 E-business 32 2.4 E-commerce 35 2.5 E-communication 41 2.6 E-collaboration42 Review Questions 47 Cases 49 3.Strategic Management of Business 54 3.1 The Concept of Corporate Plannning 54 3.2 Essentiality of Strategic Planning 56 3.3 Development of the Business Strategies 59 3.4 Types of Strategies 60 3.5 Short-Range Planning 63 3.6 Tools of Planning 65 3.7 Strategic Analysis of Business 67 3.8 Balance Score Card71 3.9 MIS: Strategic Business Planning 73 Review Question 76 Cases 79 4.Information Security Challenges in E-enterprises 85 4.1 Introduction 85 4.2 Security Threats and Valunerability 87 4.3 Controlling Security Threat and Vulnerability 89 4.4 Management Security Threat in E-business 92 4.5 Disaster Management 97 4.6 MIS and Security Challenges 99 Review Question 100 Cases 102 5.Information Technology: Impact on Society 105 5.1 Introduction105 5.2 Impact of IT on Privacy 107 5.3 Ethics 109 5.4 Technical Solutions for Privacy Protection 111 5.5 Intellectual Property, Copyright and Patents 112 5.6 Impact of Information Technology on the Workplace 113 5.7 Information System Quality and Impact 115 5.8 Impact on Quality of Life 116 Review Questions 118 Cases 120 Exercises (Part I) 124 PART II Basics of Management Information Systems 6.Decision-Making 129 6.1 Decision-Making Concepts 129 6.2 Decision-Making Process 132 6.3 Decision Analysis by Analytical Modelling 139 6.4 Behavioural Concepts In Decision-Making 140 6.5 Organisational Decision-Making 141 6.6 MIS and Decision-Making 143 Review Question 144 Cases 146 7. Information and Knowledge 149 7.1 Information Concepts 149 7.2 Information: A Quality Product 154 7.3 Classification of the Information 156 7.4 Methods of Data and Information Collection 158 7.5 Value of the Information 158 7.6 General Model of a Human as an Information Processor 160 7.7 Summary of Information Concepts and Their Implications 162 7.8 Knowledge 165 7.9 MIS, and the Information and Knowledge 166 Review Questions 168 Cases 172 8. Systems Enginerring: SSAD 176 8.1 System Concepts 176 8.2 Systems Control178 8.3 Types of System181 8.4 Handling System Complexity 184 8.5 Classes of Systems 188 8.6 General Model of MIS 192 8.7 The Need for System Analysis 193 8.8 System Analysis of the Existing System 196 8.9 System Analysis of a New Requirement 198 8.10 System Development Model 200 8.11 Structured System Analysis and Design (SSAD) 205 8.12 Computer System Design 207 8.13 MIS and the Systems Analysis 277 Review Questions 214 Cases 219 9. Object-oriented Technology and Systems Analysis and Design (OOTSAD) 236 9.1 Introduction 236 9.2 What is Object Orientation? 237 9.3 Object Oriented Analysis (OOA) 244 9.4 System Development Through OOT: A Use Case Model 246 9.5 Object-Oriented Languages 252 9.6 OOSAD Development Life Cycle 255 9.7 OOT and MIS 270 Review Questions 270 Cases 274 10.Development of MIS 278 10.1 Development of Long Range Plans of the MIS 278 10.2 Ascertaining the Class of Information 282 10.3 Determining the Information Requirement 287 10.4 Development and Implementation of the MIS 289 10.5 Management of Information Quality in the MIS 294 10.6 Organisation for Development of MIS 296 10.7 MIS: Development Process Model 297 Review Questions 300 Cases 303 11.Business Processing Re-Enginering (BPR) 323 11.1Introduction 323 11.2Business Process 327 11.3Process Model of the Organisation 329 11.4Value Stream Model of the Organisation 331 11.5What Delays the Business Process? 334 11.6Relevance of Information Technology (IT) 337 11.7MIS and BPR 338 Review Questions 339 Cases 341 Exercise (Part II) 343 PART III Applications of Management Information Systems to E-Business 12.Applications in Manufacturing Sector 349 12.1 Introduction349 12.2 Personnel Management (PM) 351 12.3 Financial Management (FM) 354 12.4 Production Management (PM) 359 12.5 Raw Materials Management (RMM) 364 12.6 Marketing Management 370 12.7 Corporate Overview 375 Review Questions 379 Cases 381 13. Applications in Service Sector 387 13.1Introduction to Service Sector 387 13.2 Creating A Distinctive Service 388 13.3Service Concept 390 13.4 Service Process Cycle and Analysis 392 13.5Customer Service Design 393 13.6 Service Management System 395 13.7MIS Applications in Service Industry 400 13.8 MIS: Service Industry 416 Review Questions 417 Cases 419 14.Decision Support Systems and Knowledge Management 422 14.1Decision Support Systems (DSS): Concept and Philosophy 422 14.2 Group Decision Support System (GDSS) 443 14.3DSS Application in E-enterprise 445 14.4 Knowledge Management 448 14.5Knowledge Management Systems 452 14.6 Knowledge based Expert System (KBES) 458 14.7MIS and the Benefits of DSS 462 Review Questions 464 Cases 467 15.Enterprise Management Systems 473 15.1 Enterprise Management System (EMS) 473 15.2 Enterprise Resource Planning (ERP) System 476 15.3 ERP Model and Modules 481 15.4 Benefits of the ERP 485 15.5 ERP Product Evaluation 487 15.6 ERP Implementation 489 15.7 Supply Chain Management (SCM) 492 15.8 Information Management in SCM 495 15.9 Customer Relationship Management (CRM) 498 15.10 EMS and MIS 503 Review Questions 506 Cases 508 Exercises (Part HI) 512 PART IV Infotech Infrastructure 16.Technology of Information Systems 519 16.1Introduction 519 16.2Data Processing 520 16.3Transaction Processing 521 16.4Application Processing 523 16.5 Information System Processing 524 16.6 TQM of Information System 526 16.7 Human Factors and User Interface 530 16.8Real Time Systems and Good Design 532 16.9 Case Tools and I-Case 534 16.10 Strategic Nature of IT Decision 537 16.11 Evaluation and Feasibility of IT Solutions 543 16.12 MIS: Choice of the 'Information Technology' 547 Review Questions 548 17.Communication Networks 550 17.1Introduction to Network 550 17.2Network Topology 551 17.3Features of Network 555 17.4Data Communication 557 17.5 Examples of Network Applications 560 Review Questions 563 18.Database and Client Server Architecture 565 18.1 Database Concepts 565 18.2 Database Models 571 18.3 Data Models 576 18.4 Database Design 578 18.5 Conceptual Model and Physical Model 586 18.6 RDBMS 591 18.7 Client-Server Architecture 596 18.8 Client-Server Implementation Strategies 603 18.9 MIS and RDBMS 605 Review Questions 608 19. Data Warehouse: Architecture to Implementation 611 19.1Introduction 611 19.2 Data in Data Warehouse 614 19.3 Architecture of Data Warehouse 619 19.4 Data Warehouse Design 622 19.5 Justifying the Data Warehouse 624 19.6 Organisation and Management of Data Warehouse 625 19.7Implementation of Data Warehouse 625 19.8 Business Intelligence 637 19.9Data Warehouse and MIS 639 Review Questions 641 20. E-business Technology 644 20.1Introduction To E-business 644 20.2 Models of E-business 648 20.3Internet and World Wide Web (WWW) 653 20.4 Intranet/Extranet 664 20.5Security In E-business 670 20.6 Electronic Payment Systems 672 20.7 Impact of Web on Strategic Management 673 20.8 Web Enabled Business Management 676 20.9 MIS in Web Environment 680 Review Questions 683 Exercise (Part IV) 686 PARTV Case Studies 1. Tata Home Finance Ltd. 691 2. Engineering Product Ltd. (EPL)710 3. Techno-Cases in E-Enterprises Management 729 4. Case Digest of SCM744 5. FS Square Infotech Ltd. (FSIT) 746 6. Home Land Groceries and Stores (HLGS) 762 Glossary 767 Biblography 780 Index 783