CONTENTS Part 1 Organizations, Management, and the Networked Enterprise 35 1 Information Systems in Global Business Today 36 2 Global E-Business: How Businesses Use Information Systems 72 3 Information Systems, Organizations, and Strategy 114 4 Ethical and Social Issues in Information Systems 158 Analyzing Business Processes for an Enterprise System 199 Part 2 Information Technology Infrastructure 201 5 IT Infrastructure and Emerging Technologies 202 6 Foundations of Business Intelligence: Databases and Information Management 256 7 Telecommunications, the Internet, and Wireless Technology 294 8 Securing Information Systems 346 Creating a New Internet Business 385 Part 3 Key System Applications for the Digital Age 387 9 Achieving Operational Excellence and Customer Intimacy: Enterprise Applications 388 10 E-Commerce: Digital Markets, Digital Goods 422 11 Managing Knowledge 462 12 Enhancing Decision Making 504 Designing an Enterprise Information Portal 522 Part 4 Building and Managing Systems 543 13 Building Systems 544 14 Project Management: Establishing the Business Value of Systems and Managing Change 586 15 Managing Global Systems 626 16 Redesigning Business Processes for Healthlite Yogurt Company 663 International Case Study 665 Your Digital Portfolio 679 References R 1 Glossary G 1 Photo and Screen Shot Credits P 1 Indexes I 1