CONTENTS Part One Organizations, Management, and the Networked Enterprise 1 Chapter 1Information Systems in Global Business Today 2 Chapter 2 Global E-Business: How Businesses Use Information Systems 38 Chapter 3Information Systems, Organizations, and Strategy 80 Chapter 4Ethical and Social Issues in Information Systems 124 Part One Project Analyzing Business Processes for an Enterprise System 165 Part Two Information Technology Infrastructure 167 Chapter 5 IT Infrastructure and Emerging Technologies 168 Chapter 6 Foundations of Business Intelligence: Databases and Information Management 222 Chapter 7 Telecommunications, the Internet, and Wireless Technology 260 Chapter 8 Securing Information Systems 312 Part Two Project Creating a New Internet Business 351 Part Three Key System Applications for the Digital Age 353 Chapter 9 Achieving Operational Excellence and Customer Intimacy: Enterprise Applications 354 Chapter 10 E-Commerce: Digital Markets, Digital Goods 388 Chapter 11 Managing Knowledge 428 Chapter 12 Enhancing Decision Making 470 Part Three Project Designing an Enterprise Information Portal 508 part Four Building and Managing Systems 509 Chapter 13Building Systems 510 Chapter 14 Management: Establishing the Business Value of Systems and Managing Change 552 Chapter 15 Managing Global Systems 592 Part Four Project Project Redesigning Business Processes for Healthlite Yogurt Company 629 International Case Study 631 Your Digital Portfolio 645 References R 1 Glossary G 1 Photo and Screen Shot Credits P 1 Indexes I 1