Making government work. Book

By:

Singh, Naunihal

Material type: Text

TextPublication details: New Delhi Mittal Publications 2006Description: xxiv,312pISBN:

8183241484

Subject(s):

DDC classification:

350 SIN

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Holdings
Item type	Current library	Collection	Call number	Status	Notes	Date due	Barcode	Item holds
Book	CEPT Library	Faculty of Planning	350 SIN	Available	Status:Catalogued;Bill No:117		002067

Total holds: 0

CONTENTS Introduction: Uphill Battle, India ix PART1 FINDING YOUR LEVERAGE 1. The Five C's-Changing Government's DNA 3 2. Levels of the Game-Targeting the Strategies 29 3. Gut Check-What it takes to Use the Strategies 45 PART II THE FIVE STRATEGIES 4. The Core Strategy-Creating Clarity of Purpose 53 5. The Consequences Strategy 91 -Creating for Consequences Performance 6. The Customer Strategy 133 -Putting the Customer in the Driver's Seat 7. The Control Strategy-Shifting Control Away from the175 Top and Center 8. The Culture Strategy 211 -Creating an Entrepreneurial Culture PART III USING THE STRATEGIES 9. Aligning the Strategies 263 10. The Courage to Reinvent 281 Index 305

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